Experience in customer service, administration, or service coordination
revious experience supporting field technicians
Refrigeration or air‑conditioning knowledge is desirable

HVAC Service Coordinator – Near Clayton, VIC

About the Role

A leading national air‑conditioning provider is expanding its service operations and seeking an experienced HVAC Service Coordinator to join the team in Clayton, VIC. This position is ideal for someone who enjoys being the central point of contact, thrives in a fast‑paced environment, and takes pride in keeping service operations running smoothly.
You will coordinate bookings, support field technicians, manage customer enquiries, and ensure all service activities are delivered with professionalism and accuracy.

Key Responsibilities
Managing customer enquiries and delivering first‑class service
Coordinating bookings and ensuring timely follow‑ups
Preparing repair quotes and responding to customer queries
Processing warranty claims, orders, and general administrative tasks
Supporting field technicians with stock, parts, and daily coordination




Assisting with reporting and operational support duties

What You’ll Bring
Experience in customer service, administration, or service coordination
Previous experience supporting field technicians (HVAC or similar highly desirable)
A calm, proactive, solutions‑focused approach
Exceptional phone manner and customer service skills
Robust communication and relationship‑building abilities
Excellent organisation and attention to detail
Confidence working with technical information
Refrigeration or air‑conditioning knowledge is desirable but not essential

Why This Role Stands Out

You will join a supportive team that values collaboration, explicit communication, and delivering exceptional service. If you enjoy being the go‑to person and want a stable role with long‑term growth potential, this chance offers exactly that.

Apply Now

Interviews are currently underway.
Shortlisted candidates will be required to complete a medical and police check as part of the employment process.

📌 Hvac Service Coordinator Near Clayton, Vic Melbourne
🏢 Katz Recruitment
📍 Melbourne