Admin & Customer Service Clerk – Wetherill Park (Immediate Start)

Full‑time | 8:00am–4:30pm | On‑site

Open to flexible days and/or hours for the right candidate

IT Factory is looking for an enthusiastic and reliable Admin & Customer Service Clerk to join our Wetherill Park office. This role is ideal for someone who enjoys helping customers, keeping operations running smoothly, and working in a fast‑paced, supportive team.

About the Role

You’ll be the first point of contact for many of our customers, providing friendly and qualified support via email and phone. You’ll also assist with day‑to‑day administrative tasks, data entry, and coordinating freight bookings to keep our workflow moving efficiently.

Key Responsibilities
Respond to customer enquiries via email and phone with transparent, professional communication
Enter and update customer and job data accurately
Prepare and book freight with various carriers
Assist with general office administration and document preparation
Support internal teams with customer updates and scheduling




Maintain a positive and helpful customer experience at all times

What We’re Looking For
Robust verbal and written communication skills
Experience in customer service, administration, or a similar office role
Confident using the Microsoft Office suite, including Excel, Word, and Outlook
High attention to detail and accuracy in data entry
Ability to prioritise tasks and manage time effectively
Friendly, proactive, and eager to learn
Available for an immediate start (preferred)

Why Join IT Factory
Stable full‑time role with consistent hours (8:00am–4:30pm)
Supportive team culture with opportunities to grow your skills
Up-to-date office setting in Wetherill Park
Work with a company that values customer experience, efficiency, and teamwork

If you’re organised, customer‑focused, and ready to join a growing team, we’d love to hear from you.
Apply now and start your next chapter with IT Factory.

Pay: $50,000.00 – $60,000.00 per year

Work Location: In person

📌 Admin & Customer Service Clerk Wetherill Park
🏢 IT Factory
📍 Wetherill Park