Position Description:

Lookup IT is seeking a dedicated and skilled IT Tech Support to join our agile team. The ideal candidate will be responsible for providing technical assistance (onsite and in-house) and support to our clients, ensuring their IT systems are running smoothly and efficiently.

Key Responsibilities:
Provide technical support to clients via phone, email, chat and on site.
Troubleshoot and resolve hardware, software, and network issues, including firewalls, Office 365, printers, and switches.
Install, configure, and maintain computer systems and applications.
Document issues and resolutions in a timely and accurate manner.
Collaborate with other team members to escalate and resolve complex issues.
Conduct regular system maintenance and updates.
Manage and maintain network infrastructure,



including switches and firewalls.
Provide support and configuration for Office 365 services and applications.
Set up, maintain, and troubleshoot printers and related hardware.
Drive to client sites as needed for onsite support (valid Australian driver's license required).

Skills and Experience Required:
Experience with Microsoft Windows and information security.
Experience using remote support tools and help desk software.
Solid problem-solving and communication skills.
Ability to work independently and manage multiple tasks.
Valid driver's license.

Pay: $57,784.89 – $70,000.00 per year

Work Location: In person

📌 Tech Support Rockdale (Australia)
🏢 LOOKUP IT
📍 Australia