Emerald, QLD, Australia, 4720
Full Time - Permanent

About Us

Hitachi Construction Machinery Australia (HCA) is a global leader in construction and mining equipment, recognised for our innovation, quality, and people-first culture.

The Prospect

We are seeking a Customer Support Specialist – Mining to join our Emerald team, supporting customers across the Bowen Basin.

This role combines technical expertise, customer service, and sales, where you will build solid relationships, provide OEM support, and identify growth opportunities.

Key Responsibilities
Deliver OEM technical and customer support to mining clients
Build and maintain robust customer relationships
Promote parts and service solutions to achieve sales targets
Develop quotes and work to a structured call cycle
Attend site meetings to support issue resolution
Maintain accurate records and report on sales activity
Attendance at customer site meetings as required to resolve technical issues Provide fluent customer relationship management, and a positive customer experience

About You
Trade qualification (mechanical or electrical) – essential
Strong understanding of mining or earthmoving equipment
Experience in a similar role (customer support, sales, or service)




Excellent communication and relationship-building skills
Proactive, self-motivated, and team-oriented
Robust admin and computer skills
Willingness to travel regionally

Why Join Hitachi?
Market-competitive salary + biannual bonus potential
Fully maintained company vehicle, laptop, and mobile phone
Permanent full-time role with long-term job security in a leading OEM
Comprehensive OEM training and ongoing development opportunities
Hybrid work flexibility after training completion
Exclusive employee discounts, including Medibank health insurance
Supportive leadership team that values your ideas and input
Employee rewards and referral program
Access to Employee Assistance Program (EAP) for you and your family
A strong safety-first culture where your wellbeing matters

Apply Now

Join a leading OEM and make an impact supporting mining operations in your region.

As part of our recruitment process, successful candidates may be required to undergo background checks, including (but not limited to) criminal history record checks and employment medical assessments.

Click APPLY NOW to get started.

📌 Customer Support Specialist Mining Emerald
🏢 Hitachi Construction Machinery
📍 Emerald