Enthuse customers and provide best experience through best in class hardware, software and technical support services
Your benefits
Onboarding program
Buddy program
International job prospects
Internal career development program
Your skills
18 months of IT experience (or equivalent)
Solid troubleshooting and client-side incident resolution skills & Experience supporting VIP users
Strong customer-facing and communication skills
Ability to prioritize tasks and manage multiple activities
Good understanding of Windows, macOS, Office 365, ITSM and other workplace applications and tools & LAN/WAN and server room equipment’s fundamentals knowledge
Knowledge of HAM processes
ITIL process knowledge preferred
Fluent in English
Your tasks
Independently resolve on-site incidents and service requests
Provide VIP user support with professionalism and urgency
Deliver end-to-end Digital Bar / Walk-in centre support, including quick-fix and device swaps
Support Boutique IT environments and applications
Hands-on support for POS systems, barcode scanners and payment peripherals
Perform meeting room & AV support (Teams, Zoom,
other vendor equipment’s)
Act as hands-and-eyes support for server / network teams
Manage printer and MFP support, including remote support team and vendor coordination
Support PC refresh activities
Collaborate with relevant teams to automate recurring onsite support activities, including device management, printing, meeting room coordination, and server support.
Ensure compliance with service level agreements (SLAs) and key performance indicator (KPI) objectives.
Handle escalations
Local stock management
End user trainings and recent user induction trainings
Be part of us
Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.
📌 It Onsite Technician Melbourne
🏢 Hemmersbach
📍 Melbourne
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