About the job EUC Specialist

Job Description:
Supporting clients with I.T issues in a timely and professional manner. Ensuring SLAs and customer service standard are met
Managing IOS and Android devices like mobile phones and IPADS through Microsoft Intune
Performing monthly Windows machine patching and application deployments using SCCM 2012
Microsoft server 2012 and 2016 administration. Active Directory skills and experience
Performing Server health checks and group policy administration
Provide support for MS Exchange Server 2013
Azure Active directory administration
Management of Konica Minolta printers via YSOFT and troubleshooting printer issues
Incidents, service requests and change management using BMC Remedy force tool
Knowledge on Service Now ITSM Platform
Timely and skilled follow up on all calls, Quick identification, and control of high priority issues
Troubleshooting MS Office 2016 and Office 365 issues
O365 Mailbox, distribution list and shared mailbox creations
Troubleshooting outlook issue
Installing software’s and troubleshooting application related issues
Managing hardware and software CMDB
Coordinating with vendors to troubleshoot issues
Providing on call and in office support
Troubleshooting Network, VPN and Switches related issues
Performing Data Center tasks




Monitoring SCOM and Nagios alerts and resolving the issues
Manage user accounts, assembling desks for recent users and depart users. Performing desk moves as per requirement
Promptly responding to user issues via email, phone and in person
Providing support to VIP users
Experience in diagnosing and supporting AV systems like Polycom
Excellent troubleshooting, multitasking, problem solving and time management skills
Experience on Toshiba, Dell, Microsoft Surface, Lenovo, HP and MAC laptops
Re-imaging the laptops
Working on Windows 10, 8 and 7 machines and troubleshooting the issues
Microsoft System Center 2016 Virtual Machine Manager support and administration
Providing support for OneDrive, SharePoint, Microsoft Teams
Provide Tier 1 and Tier 2 support to customers. Develop, maintain, and manage relationships with customers
Strong Windows Server / Active Directory skills and experience (Win 2012 GPO, DNS, DHCP)
Providing remote support through Phone and other tools like (RDP, Team Viewer and Skype for Business)
Troubleshooting Network issues (LAN, Wi-Fi issues)
Monitoring security patch updates
Good Hands on knowledge on Compliance and security pertaining to patching windows.

📌 Euc Specialist New South Wales
🏢 Pyramid Global Technologies
📍 New South Wales