THE TRAVEL SHOP CAIRNS IS SEEKING AN EXPERIENCED DEPARTMENT MANAGER TO JOIN OUR TEAM IN FAR NORTH QUEENSLAND!

The Travel Shop is an Australian travel company operating leading tours and experiences across Cairns, the Whitsundays, K’gari, the Outback, and the East Coast. The Travel Shop is entering a current phase, focused on structure, accountability and scalable growth.

We are seeking an experienced Department Manager to lead our Cairns operation, overseeing both in-store and online sales performance, supplier relationships and team development.

This role is suited to someone who is based in Cairns, can operate independently, drive results, and bring structure to a busy sales workplace.

The Position

A Full time Department Manager, based in Cairns.

Your Responsibilities
Manage day-to-day performance of the Cairns Department
Lead and support retail and online sales staff
Monitor conversion, revenue and enquiry handling standards
Manage rostering, coverage and productivity
Work closely with head office on pricing, promotions and campaigns
Maintain and strengthen supplier relationships in Cairns
Identify underperforming areas and implement improvements
Ensure booking accuracy, compliance and customer service standards




Contribute to sales strategy and growth planning

Performance Areas
Sales revenue and conversion rates
Enquiry response quality and speed
Staff performance, training and accountability
Supplier engagement and local partnerships
Operational consistency with company systems

Skills and Experience
Previous experience managing a sales or travel department
Strong leadership and communication skills
Ability to manage both people and performance metrics
Confident decision-maker who does not require close supervision
Strong organisational and problem-solving ability
Travel or tourism experience strongly preferred
Comfortable working with CRMs, booking systems and KPIs

What We Offer
Senior role with genuine responsibility and influence
Stable full-time position
Support from experienced head office leadership
Opportunity to grow with a national travel group
Performance-based progression opportunities

Apply Today!

To apply for this position with us, please complete our Google Form and submit it to be considered. All applications are treated with the strictest of confidence.

📌 Department Manager Based In Cairns
🏢 Sailing Whitsundays
📍 Cairns