This is an exciting prospect to be part of the amazing team at our brand-new hospital in Moorabbin! We are seeking an enthusiastic and friendly Casual Client Services Representative to join a fast-paced environment and be a welcoming face to our clients and their pets!
The successful candidate will be critical in ensuring our clients receive outstanding customer service. You will be dedicated, conscientious, with a genuine love for animals and effective in your written and verbal communication with clients and other hospital staff.
As a part of the Client Services team, your duties will include:
Handling a high volume of inbound calls and email enquiries
Managing all client inquiries and concerns with professionalism and empathy
Welcoming clients and their pets to the hospital
Booking and managing appointments
Invoicing and taking payments – including cash and EFTPOS
Processing payments on Vetpay, Zippay and Afterpay
Coordinating with other hospital departments to ensure seamless client experiences
Data entry and requesting documents from referring vets and clients
Liaising with referring vets
Ad-hoc administrative duties
About You:
Proven experience in a client services role, preferably in a healthcare or veterinary setting
Excellent communication and interpersonal skills
Adaptable and takes initiative, this role requires you to be able to multitask and have a proactive attitude
Attention to detail
Strong conflict resolution skills
A calm and empathetic approach to your work
A passion for delivering outstanding client service
What we want to offer you:
A crucial role within a leading veterinary hospital focusing on client service excellence
Brand new hospital build and a workplace that is focused on employee wellbeing and skilled satisfaction
Employee advantages including discounts on veterinary services, discounts at retail stores and more!
The chance to make a meaningful impact on client satisfaction and team engagement
Variety of shifts available including days, evenings, weekends, and public holidays.