The role is based in the Front Office department which is responsible for the smooth coordination and supervision of the Front Office area including guest services, public areas, and reservations.

Key responsibilities include but not limited to:
Check in and check out of hotel guests
Taking reservations
Assisting with all guest enquiries
Balance the accounts at the end of the shift
Maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis
Maintain strict security procedures with credit and cash transactions, accounting procedures, issue of room keys and guest confidentiality/privacy
Security and safety of hotel staff & guests
Ensuring that reception area is neat and tidy at all times

We are seeking someone who will be interested in assisting the Management team with the following;
Create engaging and informative digital content for social media channels including the Hotel website, and Facebook and Instagram




Using Mailchimp to create an EDM for the Hotel which include promotions and events in the St Kilda area

To be successful in this role you should demonstrate:
Robust communication skills
Passion for customer service
Excellent grooming and presentation standards
Team player with a “can-do” attitude
Ability to multi tasks, work well under pressure and prioritise tasks accordingly

All candidates must be available to work a rotating roster including weekdays and weekends. Someone looking for an immediate start would also be advantageous.

Job Type: Casual

Pay: From $34.00 per hour

Application Question(s):
Are you able to do the closing shift (Till 10 PM)?
Do you have valid RSA or willing to get one?
How many hours per week can you work?

Work Location: In person

📌 Guest Service Agent St Kilda (Australia)
🏢 Cosmopolitan Hotel
📍 Australia