We are currently looking for an experienced technician. who has robust diagnostic skills and repairing background to provide in office support to our customers. It could be business, retail, or home computer/network problems.
Key Accountabilities:
Diagnose and resolve problems across Windows, Mac, iOS, and Android platforms, as well as their software, hardware, and service product lines.
Troubleshoot network issues / setting up internet router and wifi extenders
Repair, install, and configure IT equipment including end user desktops, laptops, printers and network equipment.
Perform software upgrades to desktops, laptops, tablets, and servers.
Perform virus detection and removal.
Ensure proper documentation and use of the ticketing system.
Keep managers informed of significant problems and unexpected delays.
Prepare reports for analysis of product failure trends and service ability issues.
Responsible for managing inventory, processing paperwork and payment.
Prepare quotes and send invoices when needed
Job Type: Part time
Pay: Up to $25.00 per hour
Benefits:
Employee discount
Employee mentoring program
Ability to commute/relocate:
Melbourne VIC: Reliably commute or planning to relocate before starting work (Required)
Experience:
Computer support, installation, repair and sales: 2 years (Preferred)