Full time Service Manager

Location: Roselands, NSW

Hours: Monday to Friday, 8:00am – 5:00pm

Di Pacci Coffee Company is looking for an experienced and motivated Service Manager to lead our VERY busy service department in Roselands.

This role is responsible for managing a team of 10–12 technicians, coordinating daily operations, ensuring outstanding customer service, and maintaining an efficient, productive workshop.

Key Responsibilities
Lead, motivate, and manage a team of 10–12 technicians.
Coordinate daily service schedules and workshop operations.
Ensure all service work is completed efficiently and to a high standard.
Handle customer enquiries via phone and email.
Maintain clear communication between technicians, customers, and management.
Keep the workshop organised, productive, and accountable.
Prioritise workloads and ensure deadlines are met.

Essential Requirements
Proven leadership and management experience.
A confident leader who isn’t afraid to hold people accountable, set expectations, and keep the team focused and productive.
Ability to make decisions,



delegate tasks, and ensure work is completed on time.
Excellent written and spoken English.
Solid communication and customer service skills.
Excellent computer and email skills.
Highly organised with strong attention to detail.
Ability to perform well in a fast-paced, high-pressure environment.
Current Australian driver’s licence.
Current forklift licence.

Desirable
Experience in the coffee industry or with commercial coffee equipment is highly regarded but not essential.

We offer a full-time, long-term position with Monday to Friday hours, a supportive team environment, and a competitive salary based on experience.

If you’re a hands-on leader who can take charge, motivate a team, and ensure the job gets done, we’d love to hear from you. Apply now with your resume.

Pay: $55,000.00 – $80,000.00 per year

Advantages:
Employee discount
Free drinks
Salary packaging

Work Location: In person

📌 Workshop Service Manger Roselands
🏢 The Di Pacci Coffee
📍 Roselands