We are expanding our highly successful Motor Claims Team in our Arncliffe office. We invite motivated and engaged people to join us as Motor Claims Consultants in a full time capacity.

Our consultants are nurtured to become genuine insurance experts. This role will see you managing claims in a professional and proactive manner whilst ensuring that legislative and policy requirements are followed. You will be required to liaise with internal and external stakeholders where required and uphold the Get Back On The Road values.

You'll be working within a fast-paced role that requires independence, agility, and focus.

Successful candidates will be working from our Arncliffe office. You’ll be working Monday to Friday, 8am- 5pm, 38hrs per week.

You will be required to, on occasion, deliver and collect vehicles to key external stakeholders and suppliers across Sydney.

Training will be provided and fully paid.

Key Responsibilities
Managing inbound and outbound calls
Applying your expertise and ensuring alignment with policies, procedures, and compliance frameworks
Deliver exceptional customer experiences that foster long standing relationships with Get Back On The Road
Establish and maintain mutually supportive and transparent relationships with team members and key internal and external stakeholders




Actively listen and empathise with customers who may be facing challenging or stressful circumstances
Plan and prioritise work to be completed efficiently while working collaboratively in a team setting.

Skills & Experience
Previous customer service experience
Previous experience in effectively managing challenging customer conversations and resolving complaints and problems empathetically and equitably
Well-developed rapport building, active listening, and communication skills (written, verbal, and interpersonal)
Excellent computer, software, and other office-technology skills
Demonstrated ability to multi-task, learn quickly, and develop and apply new knowledge
Demonstrated ability to work autonomously, use initiative, and be resourceful
Highly conscientious, with a level-headed, personable, and mature manner
Emotionally intelligent, adaptable, and resilient

Other requirements
Drivers licence is essential

Job Types: Permanent, Full-time

Pay: From $32.00 per hour

Perks:
Employee discount
Free drinks

Licence/Certification:
Provisional P1 driver licence (Required)

Work Authorisation:
Australia (Required)

Work Location: In person

📌 Motor Claims Consultant Arncliffe
🏢 A2B Car Rentals
📍 Arncliffe