We are seeking a proactive and detail-oriented ICT Support Technician to provide front-line technical support to our staff and systems. This role is ideal for someone who enjoys problem-solving, thrives in a rapid-paced workplace, and is passionate about helping users resolve technical issues efficiently.

Key Responsibilities:
Provide first-level support for hardware, software, network, and system issues via phone, email, and in person.
Troubleshoot and resolve technical problems related to desktops, laptops, mobile devices, printers, and peripheral equipment.
Set up and maintain user accounts, permissions, and passwords in accordance with security protocols.
Install, configure, and update operating systems, applications, and security software.
Monitor and maintain network connectivity, ensuring consistent access to internet, servers, and internal applications.




Support the rollout of current equipment and systems across the organisation.
Maintain asset registers for IT hardware and software.
Provide basic training and guidance to other employees on the use of ICT systems.

Requirements:
Certificate IV or higher in Information Technology or related field.
1+ year of experience in an ICT support or helpdesk environment preferred.
Strong troubleshooting skills and ability to work through problems methodically.
Knowledge of Windows OS, Microsoft 365, and basic networking concepts.
Excellent communication and interpersonal skills.
Ability to prioritise tasks and manage time effectively.

Pay: $75,000.00 – $85,000.00 per year

Work Location: Hybrid remote in Wollert VIC

📌 Ict Support Technician Wollert
🏢 Pavan Enterprises
📍 Wollert