Melbourne City, Victoria
Job Summary
The Tools & Automation Engineer plays a crucial role in enhancing operational efficiency through the development and maintenance of automation tools. This position focuses on asset management and ITIL processes, ensuring that all solutions align with organizational standards for quality and cost. The engineer will work collaboratively to deliver high-quality code and support existing projects while responding to client requests.
Key Responsibilities
Enhance Operational Systems By Utilizing Servicenow And Itil Frameworks To Improve Management Reporting, Streamline Information Flow, And Optimize Business Processes.
Analyze Client Requirements And Ensure That The Support Team Delivers Solutions That Meet Or Exceed Client Expectations While Adhering To Itsm Best Practices.
Lead And Mentor The Project Team By Defining Project Goals, Facilitating Transparent Communication, And Fostering A Team-oriented Work Environment.




Introduce Innovative Ideas And Process Improvements To Enhance Organizational Progress And Operational Efficiency.
Provide Tailored Solutions Based On Customer Needs Within The Servicenow Workplace, Driving Business Results And Ensuring Alignment With Organizational Objectives.
Skill Requirements
Expertise In Servicenow Functional Consulting And Itil Frameworks
Robust Understanding Of Itsm Principles And Practices
Proficient In Process Optimization And Continuous Improvement Methodologies
Excellent Problem-Solving And Analytical Skills
Strong Leadership And Team Management Capabilities

Other Requirements
Itil Foundation Certification (Optional But Valuable)
Servicenow Certified Implementation Specialist (Optional But Valuable
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📌 Track Lead Servicenow, It Service Management Melbourne (Australia)
🏢 HCLTech
📍 Australia