The ICT Customer Support Officer is responsible for delivering responsive and professional technical support to employees and stakeholders across the organisation. The role provides first and second-level assistance for hardware, software, systems, network connectivity and end-user technology issues, ensuring minimal disruption to business operations.

This position plays a key role in maintaining a positive user experience through effective troubleshooting, system support, user education and the continuous improvement of ICT services.

You will provide first and second-level support across a range of technologies, including computers, mobile devices, Microsoft 365 applications, collaboration platforms and business systems. From troubleshooting technical issues and configuring equipment to supporting user onboarding and maintaining system access, you'll play a key role in delivering a seamless technology experience.

What you will be doing
Responding to and resolving IT support requests in a timely and professional manner
Diagnosing and troubleshooting hardware, software, application and connectivity issues




Setting up and maintaining laptops, desktops, mobile devices and peripherals
Managing user accounts, system access and software installations
Supporting Microsoft 365 and other business-critical applications
Creating user guides and providing technology training and support
Maintaining accurate service records and documentation
Assisting with technology rollouts, upgrades and continuous improvement initiatives
Contributing to ICT security and compliance practices

What we are looking for
Experience in an IT support, help desk or service desk setting
Strong troubleshooting and problem-solving skills
Excellent customer service and communication skills
Experience supporting Microsoft Windows and Microsoft 365 environments
Ability to manage competing priorities and work effectively in a fast-paced setting
A cooperative approach and genuine desire to help others

Pay: $80,000.00 – $85,000.00 per year

Work Location: In person

📌 Ict Customer Support Officer Haymarket (Australia)
🏢 InfoTrust
📍 Australia