Introduction:
William Buck, more than advisors: We understand that exceptional advice comes from passionate people who thrive in an environment where they feel empowered to shape outcomes. That's why at William Buck, we've created what we like to call the 'just-right' model – a top tier firm that's perfectly sized to ensure every employee has a tangible impact. William Buck is the perfect place to start, grow or take your career to the next level. Be part of a agile team that prides itself on delivering advice that makes a difference.

Description:
We are looking for an IT Support Officer to join our IT team. You will report to the IT Manager and will be responsible for providing excellent customer and technical on-site service to the SA office in an efficient, personal, and qualified manner.

You will be responsible for:
Managing Level 2 IT Help Desk queries
Responding to IT tickets in a professional and prompt manner
Prioritising tasks and allocating to relevant IT technical resource




Administering IT systems and users
Configuring & troubleshooting PCs/laptops & peripherals
Managing asset assignments and provide necessary training to the staff

Skills and Experiences:
The successful candidate will possess
At least 2 years of relevant experience in similar positions
Relevant tertiary qualification
Proven experience with providing technical support to Office 365, Windows OS, Servers, Active Directory, and MS Office, as well as other applications.
Robust customer/client focus with excellent communication skills
High level organisation skills with the ability to work under pressure and manage competing priorities
Effective problem-solving skills
Ability to work as part of a team
Experience in a high-volume service desk environment is advantageous

The salary package for the role is $79,500 + super.

📌 It Support Officer Adelaide
🏢 William Buck
📍 Adelaide