SYENTA PTY LTD is an Australian deep-tech additive manufacturing startup spun out from the Australian National University in 2021 that designs and builds multi-material 3D electronics printers utilizing a unique electrochemical method.

Job Title: Applications Support Associate

Location: Canberra, ACT

Job Type: Full-Time

About the Role

We are seeking an analytical Applications Support Associate to resolve software and system challenges for our internal operations. This mid-level role is an accessible step for entry-level help desk agents, tech-savvy customer service reps, or IT graduates. You will act as the link between system users and engineering teams to ensure quick issue resolution.

Key Responsibilities

Technical Problem Resolution: Troubleshoot mid-level technical issues involving software configurations, system bugs, and platform integrations.

Incident Case Management: Manage the lifecycle of IT support tickets using internal tracking systems to meet SLA targets.

Technical Documentation: Write explicit, concise internal guides, troubleshooting workflows, and system FAQs.

Cross-Functional Escalation:



Isolate complex software bugs and escalate them with diagnostic details to senior engineering teams.

User Onboarding & Education: Guide staff through system updates and configurations, translating technical processes into simple steps.

Requirements & Qualifications

Experience: Experience in IT service management, technical help desk, or application support.

Technical Skill Set: Familiarity with enterprise software platforms, web applications, and database lookups (SQL or API tools).

Analytical Capabilities: Robust problem-solving skills to systematically isolate system faults and application errors.

Communication Skills: Proven ability to explain technical concepts clearly to non-technical business users.

Pay: From $6,250.00 per month

Perks:
Childcare assistance
Dental insurance
Health insurance
Life insurance
Professional development assistance
Referral program
Travel reimbursement
Visa sponsorship
Vision insurance

Work Location: In person

📌 Applications Support Associate Canberra (Australia)
🏢 Syenta
📍 Australia