Do you love customer service, sales and creating engaging social media content?

We're looking for a motivated and energetic team member who can help us grow our swim school by delivering exceptional customer experiences, increasing enrolments, strengthening our brand, and supporting our day-to-day operations.

About the Role

As the first point of contact for our families, you'll play a key role in creating a positive experience from the first enquiry through to ongoing membership.

Your responsibilities will include:

Converting enquiries into enrolments

Building solid relationships with families to improve retention and reduce cancellations

Creating engaging Instagram and Facebook content (Reels, Stories and Posts)

Managing phone, email and in-person enquiries

Supporting deck operations and ensuring classes run smoothly

Assisting with marketing campaigns and community engagement

Helping maintain JUMP!'s premium brand and reputation

About You





You'll be someone who:

Loves talking to people and providing exceptional customer service

Has a natural ability to sell without being pushy

Is confident creating social media content

Is organised, proactive and takes initiative

Enjoys working in a rapid-paced workplace

Has excellent communication skills

Preferred

Previous swim school experience

AUSTSWIM, Swim Australia or equivalent swimming teacher qualification

Experience in administration, customer service or sales

If you're passionate about helping families, growing a business and creating amazing customer experiences, we'd love to hear from you.

Pay: $25.00 – $34.00 per hour

Perks:
Employee discount
Career development assistance
Referral program

Work Location: In person

📌 Admin & Customer Experience Coordinator Sales & Social Media Caroline Springs
🏢 Jump! Swim Schools Caroline Springs
📍 Caroline Springs