THE ROLE:

We need a Sales Assistant who genuinely wants to sell. This isn't a sit-and-wait role. You'll be talking to customers, chasing quotes, and looking for ways to turn enquiries into orders and one-off buyers into repeat customers. You'll work closely with the owner and our small team, with real input into how we grow. Product knowledge can be taught. Drive can't.

WHAT YOU'LL BE DOING:

Respond to inbound quote requests and phone enquiries and turn them into sales. Follow up on quotes and leads that haven't converted yet. Build relationships with repeat customers such as schools, clubs and corporate buyers. Spot upsell and cross-sell opportunities (bulk orders, extra styles, add-on merchandise). Keep customer and order records up to date in our CRM (Hoops)Support outbound prospecting to new business customers. Help process and manage online store orders Bring ideas for growing sales, not just take orders ---

WHAT WE'RE LOOKING FOR:

Sales experience (retail,



B2B, phone or email-based all fine). A genuine drive to hit targets and grow the business, not just process enquiries. Confident on the phone and in writing with customers. Comfortable learning a CRM and basic order systems. Organised and able to manage multiple quotes/orders at once. Self-starter who takes initiative rather than waiting to be told what to do. Interest in merchandise, apparel or promotional products is a bonus, not a requirement

WHAT WE OFFER:

Adaptable part time hours, 20 hours per weekA small, supportive team where your work is visible and valued. Real opportunity to grow with the company as it scales. On-the-job training on our products, systems and processes. In office role at our Mount Gravatt office

Work Location: In person

📌 Sales Assistant Part Time Custom Caps, Hats & Merchandise Mansfield
🏢 Hatsonline
📍 Mansfield