Company Description

Mercure Alice Springs is seeking a passionate Operations Manager located in the Heart of Australia.

Job Description
Oversee day-to-day operations across all areas of the hotel, including Front Office, Reservations, Night Audit, Housekeeping to ensure that standards are maintained in these areas.
Lead and mentor FO team to achieve business goals and uphold service excellence.
Collaborate closely with the General Manager to implement strategies for revenue growth and cost control.
Ensure compliance with company policies, industry standards, and regulatory requirements.
Deliver exceptional customer experiences by maintaining high standards of quality, service, and cleanliness.
Monitor and manage budgets, stock, and operational expenses.
Act as a leader during peak service times, ensuring smooth and productive operations.
A proactive approach to problem-solving and decision-making under pressure.

Qualifications
Previous leadership experience in a hotel – a strong focus and passion for hotel operations
Positive interpersonal skills with ability to communicate with all types of guests and of team members
Confident and articulate communicator, negotiator,



and relationship builder
Flexible and able to embrace and respond effectively to change
Available to work within a rotating roster, including weekends, holidays and nights
Strong working knowledge of Opera/ Opera Cloud, Microsoft Outlook and Microsoft Office
Guest obsessed focus with the ability to flex in a fast paced and ever changing environment
Leadership qualities, with the ability to extend yourself to assisting your colleagues where needed, maintaining high levels of communication with other departments
Hold a valid Responsible Service of Alcohol certificate
A proactive approach to problem-solving and decision-making under pressure.
Sound knowledge of hospitality operations, financial management, and compliance.

Additional Information

What is in it for you:
ALL Heartist, Employee benefit card, offering discounted rates in Accor worldwide on Accommodation and Food & Beverage
Become a Heartist and work in an setting where we encourage you to bring your real self to work, unleash your creativity and have fun

📌 Operations Manager Alice Springs
🏢 AccorHotel
📍 Alice Springs