Join Flagship Myer Melbourme as a Customer Service Manager - Be the driving force behind our customer service excellence!

Bring your robust leadership and retail experience to lead large teams across multiple departments in a customer focused, fast paced environment.

Champion the Myer strategy, manage daily operations, and provide ongoing coaching and leadership to your team. Working closely with the Myer Melbourne leadership team, this pivotal role offers excellent opportunities for career progression and succession planning.

About The Role
Lead and manage daily department operations to drive customer satisfaction and financial performance
Inspire and develop your team through effective coaching, feedback, and recognition
Foster a high-performance, customer-first culture by role‑modeling service excellence
Maximise team productivity through smart workforce planning and task delegation
Spend quality time on the floor to lead by example and gain valuable customer insights
Empower and mentor your team to become the next generation of Myer leaders

About You




Previous experience as a Retail Manager, Area Manager or similar, ideally in Retail or Department Store environment
Solid people leadership skills with a 'hands‑on', collaborative approach
Demonstrated ability to drive team performance, meet KPIs and manage performance effectively
Customer focused with superior customer service skills
Solid commercial acumen and understanding of retail operations
Excellent time management and prioritisation skills

Perks to you
Be part of a supportive and dynamic leadership team
Access to career development and succession planning opportunities
Exciting Team Member discounts and exclusive offers
Access to volunteer, parental and lifestyle leave
Service Recognition, Inspirational People Awards, and more

Our management teams work across fortnightly rotating rosters to meet key store trading hours, this including weekends and extended/peak trade (e.g. Black Friday and Christmas‑New Years).
J-18808-Ljbffr

📌 Customer Service Manager Melbourne (Australia)
🏢 Myer
📍 Australia