360 Health Management is a regional disability support provider servicing Swan Hill, Bendigo, Shepparton and Seymour, offering a range of services to our NDIS participants from Support Coordination, Behaviour Support, Respite and much more.
The Role:
You will be responsible for managing and coordinating all supports for your caseload of participants, in line with their NDIS plan, individual goals and challenges. You will develop solid rapport with clients and their support networks to ensure you fully understand them and how best we can support them to understand and navigate the complexity of the NDIS and their personal plan.
Key Responsibilities:
Assist participants in navigating social care services and resources.
Coordinate all aspects of supports, from service agreements to schedules and budgets
Build solid relationships with providers, therapists, and health professionals to ensure quality care
Provide administrative support to the social care team, including scheduling appointments and maintaining records.
Conduct initial assessments to identify client needs and develop appropriate support plans.
Collaborate with external agencies and service providers to ensure comprehensive care for clients.
Stay up to date with local services and resources to connect participants with the right support.
Maintain accurate documentation and case notes in compliance with organisational policies.
Participate in team meetings and training sessions to enhance service delivery and personal development.
About you:
Agile – no two days are ever the same
Work well under pressure, as you are working with someone’s life, things will often move and change, requiring ability to navigate this to support clients
Solid attention to detail and love for numbers
Outstanding organisation and time management skills, to ensure that all participants are being supported equally
Role Requirements:
Relevant certificate (of higher) within Social, Community or Disability support
Proven relatable experience working within the NDIS field (ideal)
Proven experience in a consumer-focused role meeting the needs of complex clients
Excellent communication and interpersonal skills
Ability to work independently and as part of a team
Unrestricted Australian driver’s license and access to a reliable vehicle
📌 Support Coordinator Swan Hill
🏢 360 Health Management
📍 Swan Hill
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