CUSTOMER SERVICE / ADMINISTRATIVE ASSISTANT
Cape Town (Epping): My client, a well-established engineering and manufacturing company, is seeking to employ a proactive and customer-focused Customer Service / Administrative Assistant to join their team.
This role is ideally suited to a well-organised individual with excellent communication skills, strong administrative ability, and a positive, service-driven attitude. The successful candidate will play an integral role in supporting customer service, internal sales, administration, and new business development initiatives.
Purpose of the Role: To provide efficient customer service and administrative support by managing customer enquiries, processing sales orders, maintaining accurate records, supporting stock administration, and assisting with business development activities to ensure the smooth day-to-day operation of the business.
Key Responsibilities
Providing skilled and efficient customer service via telephone, email and over-the-counter enquiries
Processing internal sales enquiries, quotations and customer orders accurately and timeously
Capturing and maintaining accurate customer, sales and product information within company systems
Assisting with stock control,
inventory administration and related documentation
Supporting the sales and administrative team with general office and operational functions
Assisting with current business development by identifying prospective clients and making initial contact
Building and maintaining positive relationships with customers through professional service delivery
Ensuring all administrative tasks are completed accurately and within required timeframes
Criteria
Previous experience in an internal sales, customer service or administrative support role
Experience within an engineering, manufacturing, technical or industrial environment will be advantageous
Robust computer literacy with accurate data capturing skills
Excellent verbal and written communication skills
Qualified telephone manner and customer-focused approach
Strong organisational skills with excellent attention to detail
Ability to prioritise workload and work efficiently in a fast-paced setting
Positive attitude with the ability to work independently and as part of a team
Proactive, dependable and committed to delivering exceptional customer service