This role is based in our Mulgrave office within the Quality Assurance Division, reporting to a regional leader based in China. As a Customer Experience Specialist, you will turn raw dealer service data into clear insights that drive real performance improvement. Your work will directly influence service quality, customer experience, and dealer network standards across Australia. You will collaborate closely with local sales teams and regional stakeholders to build and maintain a scalable data analytics framework that supports business decisions.
Key Responsibilities
Collect, clean, and analyse dealer service performance data to identify trends and gaps
Conduct dealer network assessments, including occasional site visits and mystery shopping across Australia
Perform competitor and market benchmarking to evaluate service standards
Develop dashboards and reports using BI tools to track KPIs and performance metrics
Translate data into transparent insights and deliver concise, impactful presentations to stakeholders
Provide practical, data-driven recommendations to improve dealer service operations and customer experience
Key Requirements
Around 2 years of experience in data analytics, ideally within automotive, retail, or service-related industries
Solid analytical thinking with attention to detail and problem-solving capability
Hands-on experience with BI tools (e.g. Power BI, Tableau) for data visualisation
Transparent and confident communication skills, with the ability to present insights to non-technical stakeholders
Ability to work in a fast-paced, cross-functional environment
If you believe you are a good fit for the role, please don't hesitate to click on APPLY and submit your updated resume.
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📌 Dealer Customer Experience Specialist Quality Assurance Team Monash (Australia)
🏢 BYD AUSTRALIA AND NEW ZEALAND
📍 Australia
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