Job Description

We are looking for a reliable and customer-focused Customer Service Representative to support clients within the travel industry . This role offers a flexible schedule and is well-suited for individuals who enjoy helping others, communicating clearly, and providing high-quality service.

You will assist customers with travel-related inquiries, support the booking process, and help ensure a smooth and positive experience for every client.

Key Responsibilities
Handle customer inquiries via phone andemail
Assist clients with travel questions, reservations, and general support
Provide accurate information regarding destinations, policies, and procedures
Maintain skilled and courteous communication at all times
Follow established company processes and service standards




Document customer interactions as needed

Qualifications
Solid verbal and written communication skills
Customer service experience preferred, but not required
Ability to work independently and manage time effectively
Basic computer skills and comfort using online systems
Attention to detail and a customer-first mindset
Interest in the travel industry is a plus

What We Offer
Flexible scheduling options (part-time or full time)
Training and ongoing support
Opportunities for advancement within the travel industry
Supportive and team-oriented work environment
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📌 Customer Service Representative – Travel Industry Flexible Schedule Melbourne
🏢 Hjbtravels
📍 Melbourne