About Us

Lake Imaging, founded in 2002, has become the largest radiology provider in central and western Victoria, with more than 19 clinics providing a wide range of diagnostic imaging services to St John of God private hospitals, community-based clinics, and specialty centres in Melbourne, Ballarat, Geelong, and Warrnambool.

About the Role

Located in our Booking Centre in North Melbourne, you’ll be the first point of contact for our patients. If you enjoy working in a lively inbound call centre environment, this is the perfect role for you!

You’ll use your superb customer service skills to manage appointment enquiries and bookings. Ideally, you’ll have experience in the medical or radiology field, but if you’re passionate about the health industry, we want to hear from you!

Benefits & Culture
Permanent Full time
Monday–Friday, office hours
Career development prospects
In‑house training provided
Work with a values‑based, industry‑leading medical imaging provider

Responsibilities
Take inbound calls and determine the required service
Handle bookings and enquiries efficiently




Notify patients of pre‑visit requirements
Liaise with technical and support staff
Quote fees and Medicare rebate amounts
Book appointments at the relevant site
Assist with other tasks as needed

About You
Excellent communication & phone skills – articulate, empathetic, and a good listener
Previous customer service or high‑volume call centre experience
Confident using computers and quick to learn current systems
A proactive attitude to training and development
Health/medical reception experience (highly regarded)
RIS/PACS systems experience (also highly regarded)

We believe diversity in all its forms enriches the workplace; regardless of, but not limited to gender, age, disability, nationality, culture, religious beliefs and sexual orientation. We know great minds don’t think alike, so as an Equal Chance Employer, we are committed to building a diverse workforce. We welcome and consider applications from all qualified candidates, regardless of their background.
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📌 Customer Care Specialist Melbourne (Australia)
🏢 Lake Imaging
📍 Australia