The Great Southern Hotel Melbourne (GSH-Melbourne)is a busy hotel located in the heart of Melbourne's CBD, offering 265 rooms. The hotel is in the perfect location for both the tourist and business client alike, located within extremely close proximity to all the wonderful Melbourne attractions including the Crown Casino, Southern Cross station, New Quay, Melbourne Exhibition and Convention Centre, Marvel Stadium and much more.

We are currently seeking an experienced and well- presented individual to join our fast-paced Front Office team in the casual position of Guest Service Agent.

About the role: As our Guest Service Agent, your responsibilities will include:
Ensuring smooth check-in and check-out of guests in a timely manner
Delivering prompt and efficient service when attending to a variety of guest requests
Effectively communicating with all departments of the hotel to ensure customer satisfaction and operational requirements are achieved
Answering calls in a professional manner




Informing guests of all facilities and services in the hotel

About you: The successful candidate must have:
A commitment to outstanding customer service
Excellent grooming and presentation skills
A warm and friendly personality
Excellent communication and time management skills
Confidence to problem solve without supervision
The ability to work under pressure
Previous experience in a Reservations and Reception
Must be available to work AM or PM shifts on a versatile rotating roster (inclusive of Public Holidays).

Benefits: This role offers a excellent opportunity to expand upon your skill set. In addition, we offer the following benefits:
Supportive team workplace
Receive ongoing training and development of skills
High occupancy and consistent shifts
Short walk from Southern Cross Station
High chance to work for a different branch if relocated
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📌 Casual Guest Service Agent Melbourne
🏢 The Great Southern Hotel
📍 Melbourne