Salt Digital Recruitment in Melbourne partners with a fintech/financial services client to hire a Senior Customer Service Rep. The role handles and resolves customer and merchant disputes across the full lifecycle, serving as the key escalation point for IDR and EDR.
You will investigate disputes, draft External Dispute Resolution responses for AFCA, FDRS and advocacy groups, and prepare stakeholder reports on volumes, trends and improvements.
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📌 Senior Dispute Resolution Specialist Fintech Melbourne
🏢 Salt Digital Recruitment
📍 Melbourne
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