Location & Role
Newcastle location
Permanent role working a rotating 12-hour lifestyle roster (day & night shifts)
Safely Every Day — That’s Our Promise

Join Pacific National – Australia’s largest private rail freight operator

Every day we transport millions of tonnes of critical freight around the country for our customers. We haul coal, intermodal containers, steel, and bulk commodities that keep Australia moving.

An opportunity has presented itself for a Service Delivery Specialist to join our team in Newcastle.

What You’ll Do

Drive operational excellence initiatives to improve service performance and supply chain outcomes across our network.

Reporting to the Superintendent Service Delivery, you will:
Deliver operational change programs that improve supply chain and service performance
Develop and execute project plans using a risk-based approach to system and process improvements
Support planning and logistics activities to minimise operational disruptions
Collaborate with internal stakeholders, industry partners and co-service providers to align systems and processes
Monitor, analyse and report on performance metrics to drive continuous improvement

What You’ll Bring
Experience in logistics, rail operations,



emergency services or other dynamic operational environments
Knowledge of supply chain methodologies (e.g. Theory of Constraints) and continuous improvement principles
Proven ability to deliver change programs and projects effectively
Solid stakeholder engagement, influencing and negotiation skills
Excellent written and verbal communication skills
Confidence working across multiple systems, reporting tools and governance frameworks

Why join us?

At Pacific National we value the contribution of each team member. Our values underpin our commitment to create an inclusive culture where everyone is accepted.

Some of the advantages we offer are:
Paid parental leave
Novated Leasing
Fitness Passport
Purchase leave program
Access to EAP program through Sonder
Career development and internal mobility opportunities

We live by our Values: Make it Easy, Share More, Kindness, Gratitude, Curiosity, and Own It – helping us build strong connections and do our best work every day.

Ready to deliver what matters?

Click ‘Apply Now’ and start your journey with Pacific National. Learn more at careers

Pacific National acknowledges the Traditional Custodians of the land on which we work live and rail.
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📌 Service Delivery Specialist Newcastle
🏢 Pacific National
📍 Newcastle