Flagship Store Manager - Hampstead Gardens Australian Red Cross Adelaide, South Australia, Australia
Job Ref #*****
Permanent role (38 hours) based in our Hampstead Gardens location
Flexible availability required; Weekend work essential
Lead a large team of staff and volunteers
About us
Australian Red Cross is part of the world's largest humanitarian organisation.
Our aim is to improve the lives of the most vulnerable people in Australia, especially those affected by bushfire, flood and other disasters.
Every in-store purchase supports our Australian Red Cross teams to help people as they overcome hardship, crisis and disaster here at home and across the Asia Pacific.
About the role
As the Flagship Store Manager, you'll provide strategic leadership and operational oversight for a high-performing, community-driven retail environment.
Your responsibilities include setting direction, optimising performance, and ensuring the store operates as an efficient, customer-centered hub that reflects Red Cross values.
Partnering with the Area Manager, you'll shape local growth strategies and strengthen the store's role as a trusted presence within the community.
A core focus of the role is the leadership and development of a large, diverse workforce, including both paid staff and a substantial volunteer cohort.
You'll build capability, drive volunteer engagement, and foster a culture grounded in collaboration, accountability, and inclusion.
You'll also oversee the end-to-end management of high-volume stock and donations, ensuring robust processes across intake, sorting, merchandising, compliance, and loss prevention.
By maintaining strong operational systems and anticipating resource needs, you'll create an environment where people feel supported, customers feel valued, and the store thrives as a sustainable, community-impacting enterprise.
What you will bring




Proven ability to drive revenue and analyse performance data
Commitment to creating a welcoming environment
Experience recruiting, training, and mentoring both staff and volunteers
Ability to maintain appealing, on-brand displays that maximise sales
Confidence managing high stock volumes
Enthusiasm for promoting the shop locally and sourcing donations from businesses and supporters
Ability to maintain compliance with policies and procedures
Comfort working in a dynamic environment with shifting priorities
A positive, solution-focused approach
Benefits that act for you, while you act for humanity
Financial wellbeing:Access salary packaging benefits via Maxxia, up to $15,900 for living expenses and $2,650 for meals and entertainment, helping maximise your take-home pay.
(That's up to $18,550 accessible pre-tax!)
Health & Wellbeing:Free flu vaccinations, access to the Headspace wellbeing app, and EAP Services via Converge International.
Employee discounts available for: First Aid and Mental Health Courses, fitness memberships with Fitness Passport, and health services with Bupa and Medibank.
Career development:Ongoing learning, training, and career development opportunities
Further information
This role is covered by the General Retail Industry Award ****, Level 8.
Salary from $64,****** FTE + superannuation, and access to salary packaging.
Red Cross strives to create a safe and inclusive culture with wellbeing at its centre.
We embrace diversity and welcome Aboriginal and Torres Strait Islander people, and people with diverse lived experiences, abilities, genders, ethnicities, ages, and sexual orientations.
We are a child safe organisation with zero tolerance of any harm to children.
Our vision is to be trusted as the leading humanitarian organisation making a genuine difference in the lives of people and communities.
Thank you for considering a career at Red Cross.
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📌 Flagship Store Manager - Hampstead Gardens (Adelaide)
🏢 Australian Red Cross
📍 Adelaide