You'll love this role if you like knowing what your day looks like and what good performance actually means.
Here, customers have dialled in directly to speak to you, so you're starting quotes from the beginning.
You'll follow a clear script, explain pricing in plain language and guide them to a confident decision.
It's structured and target driven, but you're never left guessing.
Training is paid, coaching is regular and feedback is consistent.
You build confidence week by week, earn bonuses for strong results and help real people feel clear and confident about their cover.
What You'll Be Doing
A full‐time role in office at Sippy Downs
Take inbound calls from customers, helping them understand and choose the right cover
Follow scripts and call flows while learning how to guide real conversations confidently
Read and interpret policy information in real time, explaining cover and costs clearly
Work towards sales and performance targets while building strong sales habits
Work across multiple systems at once, including online quoting tools
Receive regular coaching and feedback, and use it to build confidence and capability over time
What Outstanding Looks Like
Comfortable working with clear structure and expectations, and you grow into them quickly
Enjoy working toward goals and seeing your progress over time
Get more confident using systems as you learn the role
Care about getting customer details right and take pride in accuracy
Stay steady when calls are challenging and learn how to reset for the next one
Take feedback on board and use it to keep improving
Aim to do the right thing by customers while building your confidence
If you can see yourself growing into this, you'll likely love it here.
What You'll Get
Set start and finish times so you can plan life outside work
22 days annual leave, plus volunteer leave and yearly salary reviews
Paid training at the start and ongoing coaching to strengthen your negotiation capability
Clear pathways into leadership roles with our leadership development program
A team environment where people back each other and keep things real
Free skin checks, flu jabs and financial wellbeing sessions
Discounted Youi insurance and gym access through Fitness Passport
End‐of‐trip facilities and casual dress code
Ready?
HitApplyand we'll circle back.
Why Youi
We're here to make insurance more human.
That means really getting to know our customers, and it means backing our people to grow, not just get through the day.
Here, your work has impact, your effort gets noticed, and your career can be shaped around who you are.
It's work that's a bit more you‐shaped.
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