Events & Guest Experience Coordinator Reflections - Camp Cooby Westbrook, Queensland, Australia
Events & Guest Experience Coordinator
Camp Cooby & Cooby Reflections | Lake Cooby, Toowoomba
Help Create Experiences That People Never Forget
At Camp Cooby and Cooby Reflections, we believepeople are made to connect—to each other and to nature.
We're looking for an organised, enthusiastic and people-focusedEvents & Guest Experience Coordinatorto help deliver exceptional experiences across school camps, weddings, corporate retreats, international tour groups, accommodation and special events.
No two days are the same.
One day you'll be conducting a wedding site tour, the next coordinating an international group, welcoming corporate guests, or helping a school create an unforgettable outdoor education experience.
About the Role
You'll manage the guest journey from the first enquiry through to the final farewell, ensuring every experience runs smoothly and every guest feels genuinely welcomed.
Key Responsibilities
Manage enquiries, prepare quotes, convert bookings, and maximise rebooking rates
Coordinate camps, weddings, retreats, accommodation and special events
Conduct venue tours and client meetings
Liaise with guests, suppliers and internal teams to ensure seamless event delivery
Actively manage weddings and events to ensure an exceptional guest experience
Coordinate accommodation bookings and Airbnb management




Manage event schedules using V360, Trello and TSheets
Collect photos and assist with social media and marketing content
Build strong client relationships that encourage repeat business and referrals
About You
We're looking for someone who:
Has outstanding customer service and communication skills
Is highly organised with excellent attention to detail
Enjoys working with people and building genuine relationships
Can confidently manage multiple events and priorities
Is proactive and enjoys working independently
Thrives in a fast-paced hospitality environment
Is comfortable working flexible hours, including weekends and evenings
Has experience in events, hospitality, tourism, administration or customer service
Why Join Our Team?
Work in the Toowoomba region's most picturesque lakeside venue
Be part of beautiful weddings, retreats, school camps and special celebrations
Help create memorable experiences for local, corporate and international guests
Join a supportive team that values creativity, initiative and exceptional service
Opportunities for professional growth within a growing hospitality and tourism business
Every day brings new people, current experiences and new opportunities to make a difference.
If you're passionate about hospitality, love working with people, and want to help create meaningful experiences, we'd love to hear from you.
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📌 Events & Guest Experience Coordinator (Toowoomba)
🏢 Reflections - Camp Cooby
📍 Toowoomba