About Us
At Uniting AgeWell, we support older people to live with choice, independence and dignity.
Through our community and residential services across Victoria and Tasmania, we help older people stay connected to their communities and continue living the life they choose.
With more than 5,500 employees and 600 volunteers, we are committed to delivering high-quality care and services that make a genuine difference.
Our culture is built on our BEST philosophy - Believe, Excel, Support and Trust - and guided by our values of Kindness, Respect, Integrity, Innovation and Inclusion.
Why choose Uniting AgeWell
Above awardhourly rates
Salary packaging benefit up to $15,900 + $2,650annually
AnnualLeave loading
Career pathways, education and training opportunities
Comprehensive Employee Assistance Programavailable 24/7 for our staff
Enhanced Parental Leaveoptions
Location options - move within ourUniting AgeWell network(Victoria and Tasmania)
Not for profit,values-basedorganisation
About the role
Working within the Hume Support at Home Program, you will be based in our Wangaratta office and play a key role in supporting older people to live independently in their own homes.
As a Care Advisor, you will manage a caseload of clients, working closely with them, their families and support networks to identify goals, develop personalised care plans and coordinate services that promote wellbeing, choice and independence.
This is a full time position working Monday to Friday.
Duties
Building trusted relationships with clients and their families through regular contact and support




Conducting assessments and developing personalised care plans that promote independence, wellbeing and choice
Reviewing and adjusting care plans as client needs change
Coordinating services and referrals to ensure seamless, client-focused care
Supporting clients to make informed decisions about their services, goals and budgets
Monitoring client wellbeing and identifying emerging risks or support needs
Working closely with health professionals and community services to achieve positive outcomes
Managing a diverse caseload while maintaining accurate records and documentation
Responding to client feedback, incidents and concerns with professionalism and empathy
Delivering exceptional customer service while supporting older people to live independently at home
About you
You are passionate about supporting older people to live independently and achieve their goals.
You enjoy building meaningful relationships, navigating complex situations and delivering high-quality, person-centred support.
Requirements
We're looking for someone with:
Experience managing client caseloads and delivering person-centred, goal-focused support within the aged care, health, community services, allied health or disability sectors
Experience conducting assessments, developing care plans,



coordinating services and reviewing client outcomes
A strong understanding of Consumer Directed Care principles and person-centred practice
Excellent communication and relationship-building skills, with the ability to work collaboratively with clients, families, health professionals and service providers
Strong organisational skills and the ability to manage competing priorities while maintaining accurate records and documentation
A sound understanding of compliance, privacy, safety and professional responsibilities within a care environment
The ability to work independently while contributing positively to a collaborative team environment
A commitment to our BEST philosophy of Believe, Excel, Support and Trust
Essential Requirements
You must have, or be willing to obtain:
Current First Aid and CPR certificates
A Victorian Driver Licence
Access to a reliable, registered and insured vehicle for work-related travel
A Victorian Working With Children Check (Employee)
Current and ongoing flu vaccination
Australian working rights
A National Police Check
Ready to Apply
In applying for this position, you acknowledge you understand the inherent requirements of the role listed in the following position description: Care Advisor PD.pdf
We warmly welcome applications from Aboriginal and Torres Strait Islander peoples.
For more information, please email quoting the position title and location, or visit our Careers Page
Only shortlisted candidates will be contacted.
Help older people live well with choice and dignity - choose a career with heart.
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📌 Care Advisor (Case Manager - Aged Care) (Wangaratta)
🏢 Uniting AgeWell Careers
📍 Wangaratta