Job Ad - Business Process Architect (Melbourne)
The Role
You'll work with senior stakeholders across business and technology to review current-state processes, identify gaps, and design a target operating model that supports scalable, measurable performance-particularly across B2B sales motions.
Key Responsibilities
Lead current-state discovery across business processes (workshops, interviews, process mapping).
Design and document target-state processes aligned to strategic outcomes and customer journeys.
Review, design, and support implementation of the operating model (process, roles, governance, decision rights, ways of working).
Bring a clear view of best-practice process design in a B2B sales setting (e.g., lead-to-order, quote-to-cash, service/fulfilment handoffs, sales operations).
Define process standards, controls, measures/KPIs and continuous improvement mechanisms.
Partner with change, product,



delivery and technology teams to ensure process designs are practical, adopted and measurable.
What We're Looking For
Proven experience as a Business Architect / Senior Process Analyst / Operating Model specialist in complex environments.
Strong capability in process architecture, operating model design, and stakeholder facilitation.
Demonstrated exposure to B2B sales process landscapes (process, governance, tooling alignment).
Telco or Utilities experience is highly desirable (or similarly regulated / large-scale customer operations).
Strong documentation skills (process maps, artefacts, standards) and ability to translate ambiguity into structured outcomes.
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📌 Business Architect (Melbourne)
🏢 Talenza
📍 Melbourne