Service Coordinator - Part Time - Welshpool
Our client is seeking an experienced and adaptable Service Coordinator to join their team in Welshpool in a part-time capacity, working 3 days per week.
This opportunity is for a minimum 6-month assignment, with the potential to be extended.
This is a excellent opportunity for someone who enjoys working in a fast-paced service environment, coordinating technicians, supporting customers, and helping maintain smooth day-to-day service operations.
What's on offer
$***** per hour
Part-time opportunity
3 days per week
Minimum 6-month assignment, with potential for extension
Flexible on days
Welshpool location
7.6 hour days
Flexible shift options including:
7:00am - 3:00pm
8:00am - 4:00pm
About the role
Reporting to the Service Manager, the Service Coordinator is responsible for helping ensure effective and productive service delivery to customers.
You will work closely with service technicians, customers and internal stakeholders to coordinate service activity, manage schedules, support job workflow, and help maintain a high standard of customer service.
This role will support the current Service Coordinators and provide additional resourcing to a busy team.
The broader team operates between 6:00am and 6:00pm, so flexibility is important to meet changing business needs when required.
Key responsibilities
Coordinate and schedule service technicians for routine maintenance, installations and emergency repairs




Optimise scheduling to ensure efficient use of technician time and resources
Facilitate site entry and mobilisation requirements
Monitor technician availability and adjust schedules to accommodate urgent requests and changes
Assess customer service needs and recommend appropriate service plans
Ensure all costs are applied to service work orders in a timely manner
Generate invoices following service in line with company guidelines
Maintain and update relevant databases and service records
Keep accurate and up-to-date records of customer interactions and service delivery
Prepare reports on service utilisation, customer outcomes and effectiveness
Assist in improving service coordination processes and procedures
Build robust relationships with technicians, customers and internal departments including sales and parts
Conduct regular follow-up to support ongoing customer satisfaction
What we're looking for
To be successful in this role, you will have:
Strong organisational and time management skills
Excellent communication and interpersonal skills
The ability to work collaboratively with internal teams and external stakeholders
Strong problem-solving skills and attention to detail
The ability to remain calm in high-pressure situations and manage urgent requests
Proficiency in scheduling software and the Microsoft Office Suite
A customer-focused and proactive approach
A current C Class driver's licence
The flexibility and adaptability to work in a busy, changing environment
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📌 Service Coordinator (Western Australia)
🏢 Findmea
📍 Western Australia