You'll apply ITIL-aligned processes to manage incidents, problems and changes, ensuring support requests are resolved efficiently and service standards are maintained.
Working closely with business stakeholders, vendors and technology teams, you'll contribute to application availability, release management, disaster recovery planning, root cause analysis and continuous improvement initiatives that help keep our technology environment performing at its best.
This is a great opportunity to apply your technical expertise, problem-solving capability and customer-focused approach within a collaborative team that values operational excellence and innovation.
This role is a permanent opportunity and is based in Brisbane or Sydney.
Responsibilities
Day to day, you'll:
Provide maintenance, support and troubleshooting services while maintaining application support processes and documentation.
Manage incidents and service requests, ensuring timely investigation, prioritisation and resolution.
Apply ITIL-aligned incident, problem and change management processes.
Analyse recurring incidents, create problem records and raise Change Requests where required.
Monitor application performance and contribute to service availability outcomes.
Support software configuration, testing, deployment and release activities.
Assist with disaster recovery planning, testing and documentation.
Perform root cause analysis and elevate risks under internal frameworks.
Build strong relationships with business stakeholders, technical teams and vendors.
Instruct end users and team members on the effective use of business systems.
Identify and implement continuous improvement opportunities across support processes.




Contribute to operational support activities, including participation in an on-call roster and occasional out-of-hours support when required.
Qualifications
It goes without saying you'll be a great communicator with top notch interpersonal skills.
We'll also expect you to pick up problems and come up with quick, creative ways to solve them.
It's quite likely you tick some of the following boxes too:
You hold a degree in Computer Science, Software Engineering or a related discipline.
Your experience includes supporting complex enterprise applications and technology environments.
You'll bring strong problem-solving, analytical and incident management capabilities.
You're confident communicating with technical teams, business stakeholders and external vendors.
Your understanding of end-to-end application architecture enables you to effectively diagnose and resolve issues.
You'll have experience working with ITIL processes across incident, problem and change management.
You're familiar with release, change and application support practices within complex environments.
You have exposure to Agile delivery environments and software development lifecycle practices.
Your background may include experience within the superannuation or financial services industry.
You'll hold, or be interested in obtaining, ITIL Foundation certification.




Why join us?
You'll get 14% super as standard, to help your future come alive.
Build a career to be proud of through excellent training and development opportunities.
Balance your work between in-person days at our purpose-built hubs and working from home.
In the office, enjoy end of trip facilities, a yoga and multi-faith room, parent and carer rooms, quiet rooms, BrewHub coffee facilities, and team-oriented team spaces.
We use technology, including artificial intelligence (AI), to support parts of our recruitment process - such as reviewing applications, supporting screening interviews, reference checking, and matching skills to roles.
All final hiring decisions are made by people.
By applying, you agree to the use of these technologies as part of the recruitment process.
About us
Our 2.4 million members trust us to take care of over $330 billion in retirement savings.
And we help them take charge of their finances and face the future with confidence.
Our inclusive culture means you'll be valued and heard in a respectful workplace.
We've created an environment where you can be yourself and do amazing work.
It's that simple.
Everyone is welcome to apply.
We value diverse thinking, cultures, perspectives, backgrounds, and abilities.
Awaken your career at Australian Retirement Trust and .
Applications close 10th of August ****.
We don't want to leave you with a monstrous wait.
So, you'll hear from us after the closing date to find out whether you've made it through to the next round or not.
Being fair and up-front is important to us - and recruitment is no different.
#J-*****-Ljbffr

📌 Application Support Engineer (Brisbane)
🏢 Australian Retirement Trust
📍 Brisbane