Overview
Client Success Manager (Relationship Manager) – Location: Southport, Gold Coast.
Full-time, mostly on-site | Mon–Fri (9am–5pm).
Flexible for occasional evenings/weekends.
Work From Home 1 day per week post‐probation.
Remuneration: $90k base + incentives (OTE: $140k) + company perks.
Role purpose
This isn't customer service.
This is client success.
Our clients pay a substantial subscription to work with us, and you will help them achieve financial freedom through strategy, education, and accountability.
What you'll do
Run structured monthly check-ins and annual reviews
Hold clients accountable to the strategy they've been given
Help clients navigate life changes and keep progressing
Coordinate with internal teams (Strategy, Brokerage, Property) for seamless support
Spot risks early (drift, arrears, motivation drop) and take action fast
Keep records tight, accurate, and compliant
What makes Infinity different
We're not a typical finance company; we focus on real outcomes, not vanity metrics
We tell the truth and challenge the status quo
Strong emphasis on client outcomes and care factor
The team you're joining
Approximately 45 Client Success Managers/RMs currently; growing
Team size around 200 employees; HQ on the Gold Coast with offices in Melbourne, Sydney, and Wollongong
US expansion ongoing with opportunities to travel; potential rotation for some team members




What we're looking for
Proven experience in relationship management, client success, coaching, case management, account management, education or service leadership
Confidence having real conversations (not scripts)
Robust organisation and follow-through
Energy, ownership, and integrity
Ability to work fast, manage volume, and stay calm under pressure
The non-negotiables
Pass a credit history check (min score 600) and police check
Provide two professional references
Hold full, unrestricted working rights in Australia
Be available for full-time work at the Southport HQ
Why join Infinity?
Onboarding and training with a structured 6-week program
Career growth in a fast-expanding business
Competitive base salary with incentives tied to performance
Vibrant, driven team culture
Application instructions
Apply now via this job board with your updated CV.
Optional: email a short ***** second video answering: "Why do you think you're the right person to help our clients achieve financial freedom, and what makes you want to work at Infinity?"
Important notes:
All applicants must submit their CV via this job board
The video is optional and intended to supplement your application
Optional videos can be sent to:
Contact: Lachlan Baldwin (Talent Manager) on LinkedIn for a chat
#J-*****-Ljbffr

📌 Client Success Manager (Queensland)
🏢 Infinity Group
📍 Queensland