EML is a leadingWorkers CompensationandPersonal Injury Claims Managementbusiness.
Our goal is to help people get their lives back throughongoing support during their return-to-work journey.
We continue to experience ongoing growth and now have over4,000 dedicated employees.
We foster a learning culture that allows for us to continually invest in our employees ensuring along-term careerhere at EML.
THE OPPORTUNITY
As part of our diverse team based inBrisbane, Sydney or Melbourne, you will help make a positive impact on someone's life every day.
You will feel great satisfaction knowing your talent and hard work has a purpose.
Looking for your next leadership chance while making a meaningful difference?
Join EML and lead a passionate team dedicated to delivering exceptional outcomes for customers navigating superannuation and life insurance claims.
The Team Leader role plays a key part in the success of EML's Superannuation business by leading, coaching and developing a high-performing team of Case Managers.
As part of the leadership team, you will be responsible for driving team performance, delivering an exceptional customer experience and ensuring quality outcomes for customers, clients and stakeholders.
This position involves leading the day-to-day operations of the team, managing workflow, monitoring performance and providing ongoing coaching and development.
You'll also use your technical expertise in superannuation and life insurance claims to support complex matters, identify opportunities for continuous improvement and contribute to the achievement of business objectives.




This is afull-time, permanentposition and can be based in ourBrisbane, Sydney or Melbourneoffice.
Your Responsibilities
Lead, coach and develop a team of Case Managers to achieve performance, quality and customer experience outcomes.
Oversee team portfolios, workflow and resources to ensure claims are managed efficiently through to resolution.
Monitor service standards and KPI performance, providing regular coaching and feedback to support individual and team success.
Provide technical guidance and support on complex claims and customer matters.
Identify trends, risks and improvement opportunities across team portfolios and implement strategies to enhance outcomes.
Coordinate quality assurance activities and contribute to continuous improvement initiatives.
Foster a positive, engaged and high-performing team culture aligned with EML's values.
Partner with senior leaders to achieve operational objectives and support business performance.
About You
Demonstrated experience leading a claims team within the superannuation, life insurance or personal injury industry.
Strong technical knowledge of superannuation and/or life insurance claims, relevant legislation and industry best practice.




Proven ability to coach, develop and motivate high-performing teams in a fast-paced environment.
Excellent stakeholder management, communication and problem-solving skills.
Intermediate proficiency in the Microsoft Office suite.
Ability to satisfy a National Police Check.
What We Offer
EML provides career opportunities and great employee benefits, including:
A diverse and collaborative team culture like no other
Flexibility to work from home to support work/life balance
A corporate wellbeing program with discounted health insurance and gym membership
Generous discounts from over 350 retailers through our RewardsHub program
Comprehensive learning and development opportunities to help you reach your full potential
Access to support and counselling services with work or personal matters, through our Employee Assistance Program
Companywide events to stay connected and celebrate success
Entitlement to annual company incentive scheme + salary reviews
Up to 16 weeks paid parental leave, plus super
We stand together as equals.
EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion.
We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.
We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits.
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📌 Team Leader (Brisbane)
🏢 EML Group
📍 Brisbane