Employee Type Permanent (PERM)
Contact information
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Are you a talented trainer or learning & development professional looking for your next challenge? If you thrive on designing engaging learning experiences, building capability from the ground up, and making a real difference to the people you work with - this could be the perfect next step in your career.
You don't need to be an insurance expert (we can teach you that!) - what we're looking for is someone who is passionate about learning, knows how to bring complex content to life, and can inspire and motivate a team to grow. If that sounds like you, read on!
The role
As our new Technical Trainer, you will lead the design & delivery of high-quality, blended learning experiences for the Claims Investigation Unit. This role focuses on identifying skills‐based needs and embedding functional, engaging training solutions that support the unit's strategic learning and development goals. A key priority is building and maintaining a focus on professional development & capability across the team.
This role will work between our North Lakes & Toowong sites.
Key accountabilities
Translate strategic objectives into operational learning plans, monitoring industry and regulatory trends to keep initiatives relevant and current.
Engage with team members and stakeholders to identify learning needs, skill gaps, and implement quality training solutions within agreed timeframes.
Design, develop, deliver, and evaluate blended learning solutions aligned to business objectives, values, and cultural integration.




Collaborate with internal teams to build training content across onboarding, technical, and ongoing professional development; acting as a coach and mentor.
Conduct training needs analysis, train‐the‐trainer sessions, and continuous improvement initiatives to ensure materials remain fit for purpose.
Track employee progress, provide feedback, and maintain comprehensive training records for audit and compliance purposes.
Stay current on technical knowledge and industry developments to ensure training remains accurate, compliant, and effective.
Contribute proactively to team efforts, supporting colleagues on projects and learning initiatives as needed.
What experience you'll bring
Certificate IV in Training & Assessment (TAE) and a background in technical claims functions desirable.
Strong communication, presentation, and stakeholder engagement skills with the ability to coach, motivate, and deliver constructive feedback.
Proactive, commercially astute, and adaptable with the ability to manage competing priorities in a fast‐paced setting.
Knowledge of the Insurance Contracts Act, General Insurance Code of Practice, non‐disclosure, and utmost good faith principles is preferable.




Location
North Lakes: This role is based at our North Lakes office and is an on‐site role.
Toowong: The Toowong office offers convenient public transport, parking, secure bike storage, showers and modern collaborative areas.
Benefits
Extra leave – paid "ME" day and one paid volunteer leave day annually. Team members can also purchase up to two additional weeks of leave per year and obtain flexible work arrangements.
Paid parental leave.
Award‐winning workplace giving program – your donations to registered charities are dollar‐matched.
Development opportunities – internal programs and a wide range of online courses.
Employee discount on Budget Direct insurance products.
Reward and recognition – employee recognition, reward and incentive schemes.
Onsite facilities – excellent end‐of‐trip facilities and private spaces for nursing mothers.
Social & community activities – regular events across each site.
Perks app – access to discounts and offers via the 'Perks' app.
Equal Opportunity Statement
Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.
Recruitment Agency Notice
Recruitment agencies are kindly requested to refrain from sending unsolicited resumes or approaches to our recruitment team or hiring leaders across the business. Auto & General is not responsible for any fees related to unsolicited resumes.
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📌 Technical Trainer (Queensland)
🏢 Auto
📍 Queensland