X2 positions available (1 x full time and 1 x part time)
Full time (76 hours per fortnight)
Part time (45 hours per fortnight)
Nine-day fortnight option (full time only)
Generous superannuation (up to 17%, conditions apply)
Five weeks annual leave (pro rata for part time)
Free parking onsite
Electric vehicle charging facilities onsite
Health and Wellness program (including free annual skin checks/flu vaccinations, biennial health assessments, seasonal fitness and wellness sessions)
Access to health fund corporate discount
Access to on-site gym facility (at the Civic Centre)
Great location (on Albany Highway, close to Tonkin and Roe highways)
Salary range: $82,892 to $88,095 per year plus super (pro-rata for part time), effective 12 July ****
About the City of Gosnells (City)
The City of Gosnells serves a diverse community of approximately 145,000 residents. The City is a large local government in Western Australia with a reputation for professionalism, innovation and excellence. City employees enjoy a work environment that encourages professional development and promotes a healthy work-life balance.
About this position
Join our friendly customer service team and make a real impact in a community focused organisation.
The City is seeking applications for two permanent Customer Service Officer positions. As a Customer Service Officer, you will deliver exceptional customer service by responding to resident enquiries, resolving issues efficiently, and building positive relationships across multiple channels, including phone, webchat,



email and face to face interactions.
Leverage your communication and problem-solving skills while supporting a vibrant community and contributing to meaningful outcomes for residents.
What we are looking for
To be successful in this role you will have
Substantial experience in a similar role and a commitment to service excellence
Professional and empathetic approach to customer service
Solid computer and administrative skills
Experience in cash handling
Outstanding interpersonal skills with the ability to build relationships with a range of stakeholders
A positive work attitude and strong work ethic
Essential requirements
Current National Police Clearance (less than three months old) Please note: This is not essential to apply for the role but will be required at a later stage as it is an appointment condition.
In return we can offer you
A competitive salary and additional superannuation contributions
Opportunities to grow your skills and career
A supportive and forward-thinking work environment where your contributions shape the community's future
Ready to apply?
For more information or to apply visit the City's website.
Human Resources can be contacted on ********* for any questions.
Applications close at 4 pm on Wednesday 15 July ****.
The City of Gosnells embraces diversity and encourages applications from Aboriginal and Torres Strait Islander peoples, people from culturally diverse backgrounds, young people and people with disability.

📌 Customer Service Officer (Western Australia)
🏢 City Of Gosnells
📍 Western Australia