Provide values‐based leadership, line management and practice guidance to a team of Kids Helpline Counsellors. Yourtown is a trusted provider of services for young people, focusing on mental health, wellbeing, prevention of youth suicide, child protection, and support for those experiencing domestic and family violence. Powered by Yourtown, Kids Helpline is available to children and young people whenever they need us, 24/7, through tailored mental health counselling services that adapt to their evolving help‐seeking preferences.
Based at Blacktown and working with the Virtual Services team, this role has responsibility for leading a high‐performing team of counsellors and fostering a culture that supports excellence in client support and outcomes in line with Yourtown's mission, vision, and values.
Responsibilities
Establish, lead, coach, and manage an engaged and high‐performing team of individual counsellors to achieve quality outcomes for service users.
Role model and uphold Yourtown values and behaviours.
Provide leadership to nurture a healthy culture within and between teams that contributes to a safe, cohesive and rewarding workplace.
Foster continual team development and growth.
Ensure direct reports meet or exceed set objectives, performance KPI targets and professional practice competencies.
Collaborate with practitioners, shift supervisors, practice supervisors and the client, to achieve positive outcomes, client self‐efficacy, wellbeing and safety.
Support practitioners to practice with the Yourtown and Kids Helpline Practice Frameworks and professional practice competencies via provision of ongoing training, skill development, coaching, feedback and group sessions/practitioner meetings.
Qualifications & Skills




Passion, commitment and belief in young people.
Tertiary qualifications in psychology, social work, counselling or equivalent and a minimum of 3 years practice experience.
Ability to work flexible schedule between 7 am – 8 pm, Monday – Friday, to align with and support team members.
Demonstrated leadership abilities to lead, manage, support and coach an effective team to achieve performance and organisational objectives and KPIs.
Demonstrated ability to provide effective leadership and collaborate with internal business partners across performance management, work health and safety (WHS), injury management and workforce planning to support sustainable team performance and organisational outcomes.
Demonstrated ability to apply organisational values and behaviours in a leadership role.
Demonstrated clinical knowledge and experience in the application of effective counselling models, processes, theories and techniques, and the ability to apply this to client management processes with due regard for ethical and legal responsibilities.
Knowledge and understanding of relevant ethical standards, legislation and mandatory reporting requirements at a state and national level.
High level communication skills with the ability to build positive relationships to achieve successful outcomes.




High level computer literacy and demonstrated knowledge in delivering digital mental health interventions.
Demonstrated capacity to work effectively and collaboratively as a member of a multidisciplinary team.
Ability to demonstrate a strong awareness of the impact of working in a complex and demanding role and utilise effective strategies to support practitioner and own wellbeing.
Benefits
Salary sacrifice options to increase take‐home pay.
Regular line supervision and support plus internal practice supervision.
Ability to negotiate flexible work hours and arrangements.
Opportunities for internal and external professional development.
Free access to LinkedIn Learning, including over 16,000 learning modules.
A genuine focus on employee health and wellbeing.
YourWellness program includes free access to Calm & Centr Apps.
Access to free and confidential counselling sessions for you and members of your immediate family.
Access to discounted private health insurance, banking, finance, insurance and superannuation through partner organisations.
An environment that genuinely values diversity and cultural capability and is an equal‐opportunity employer.
Legal & EEO Statement
Yourtown has a zero‐tolerance approach to abuse and Safeguarding is a shared responsibility. The appointment of successful applicants will be subject to satisfactory screening for child‐related employment, including a National Criminal History Check and a valid Working with Children Check. At Yourtown, everybody belongs. We welcome, celebrate and support a diverse and inclusive workforce that represents the communities in which we work.
The role closes on 26 July ****.
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📌 Kids Helpline Team Leader (Sydney)
🏢 yourtown
📍 Sydney