As a Customer Contact Officer, you will play a key role in delivering exceptional service by supporting customers with inbound and outbound call interactions and maintaining accurate records.
Benefits
$***** per hour (includes 25% casual loading)
This role operates on weekday shifts between 8:00 AM to 8:00 PM, with no weekend hours required
Approximately ***** hours per week, with capacity to increase up to 38 hours subject to business requirements
Complete 6 weeks of full-time training at our Varsity Lakes contact centre, then enjoy the flexibility of working from home, or from office or a hybrid mode
Access to our extensive benefits including rewards and discounts program
Access to our 24/7 Employee Assistance Program for you and your family
Responsibilities
Respond to inbound calls, offering clear and accurate information to assist customers
Conduct outbound calls to follow up on enquiries, resolve issues and collect necessary details
Navigate operating procedures and knowledge articles to provide timely and accurate information to customers regarding our client's public service




Keep detailed and accurate records of customer interactions
Qualifications
Strong attention to detail and accuracy when interacting with customers
Excellent communication skills, both verbal and written, to explain complex information clearly
Ability to navigate multiple screens and information systems simultaneously
Calm and resilient approach when handling customer enquiries
Strong commitment to teamwork and professionalism
Proactive mindset, eager to learn and apply feedback
Requirements
Complete a pre-employment check including relevant security and Police clearances
Provide evidence of Australian citizenship (Australian Passport, Australian Birth Certificate, Proof of Citizenship)
Complete a behavioural and computer assessment
Attend an information session that describes what it is like to work in a virtual contact centre
If you wish to work from home after completing training, you will need to supply your own equipment and have a suitable home office setup
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📌 Customer Contact Officer (Queensland)
🏢 Serco
📍 Queensland