We are seeking a talented individual to join our
Claims
team at
Marsh
. This role will be based in the
Brisbane – Newstead
office. This is a hybrid role that requires working at least three days a week in the office.
As a
Liability Claims Consultant
, you will manage our public liability/qualified indemnity claim files, including claims falling within the Personal Injuries Proceedings Act, from initial contact to assessment, investigation, and resolution. The role involves liaising with internal staff, clients, claimants and providers in an administrative capacity via telephone and email. It is important that you are comfortable working in an office environment with a high level of administration and communication skills both via email and telephone.
Responsibilities
Liaising with clients, claimants, and service providers
Providing analysis of claims as required
Preparing necessary correspondence to advance/resolve claims
Regularly reviewing and updating claims information
Qualifications
Experience in end-to-end management of complex claims
Excellent customer or client service skills, with proven experience
Ability to enter information accurately and swiftly into databases
Excellent communication skills, with consideration and respect for ethnicity and cultural diversity




Proficient in using Microsoft Office products to support administration requirements of the role
Able to manage changing priorities and adapt to changing circumstances
Motivated to succeed through being results oriented while maintaining client focus and a professional attitude
Desired Qualifications
A Degree in Law (practicing certificate not required)
Knowledge of the Personal Injuries Proceedings Act and Civil Liability Act will be viewed favourably
Willingness to accept responsibility and accountability for own decisions and work
Ability to navigate multiple internal systems while adhering to the Privacy Act ****
Self‐starter and self‐motivated
Advanced Excel and Word skills
Benefits
Professional development opportunities, interesting work and supportive leaders
Vibrant and inclusive culture with talented colleagues to create new solutions and have an impact for clients and communities
Range of career opportunities, benefits and rewards to enhance well‐being
Marsh is committed to creating a diverse, inclusive and flexible work environment and will consider applicants from all backgrounds.
Applications will only be considered from candidates who have the appropriate approval to work in Australia. Successful applicants will be required to complete a Criminal & Bankruptcy check prior to commencement of employment.
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📌 Motor Claims Consultant (Brisbane)
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