Gold Coast | RACV Royal Pines Resort | Permanent Full-time, Leadership opportunity
Generous employee benefits & discounts on RACV products & 10 resorts
Join a large trusted Australian brand & VIC's largest member-based organisation
Great things start here
Be part of a purpose-driven organisation creating meaningful travel and leisure experiences, useful home products and services, better outcomes for drivers, and a cleaner energy future.
At RACV Royal Pines Resort, a short drive from Surfers Paradise set on a championship golf course with spacious rooms and authentic culinary experiences, enjoy the best of tourism and have room to grow in a changing industry that's yours to shape. Join our supportive leisure team whose job it is to help people live their best lives - whether they're on holiday, visiting an attraction or treating loved ones to a special experience.
About the Opportunity
Are you a passionate hospitality professional? At RACV, we're proud to deliver exceptional experiences for our guests. An exciting opportunity has arisen for a Food & Beverage Duty Manager to join our Outlets team. You will be an integral part of our Food & Beverage leadership team to ensure our nine dining outlets, including a la carte restaurants, bars, poolside, executive lounge and IRD operate effectively & efficiently. You'll be leading a team of dedicated food and beverage professionals – supervisors, team leaders & operations staff who deliver excellent customer service & an exceptional experience to guests.
This could be just the right role for you?
Reporting to the Food & Beverage Outlets Manager, we're looking for a leader who is flexible and adaptable with a 'can-do' attitude. In a large team and fast-paced service driven resort environment, you'll help to set best practice standards and build effective relationships with other resort departments.



Your key responsibilities for the role include:
Lead by example setting clear objectives and build a safe, motivating team
Develop your team to direct, train, and induct F&B; Attendants, and lead recruitment and performance development
Connect the operation linking management, kitchens, events sales, bar, and floor staff to resolve issues quickly
Run front-of-house across multiple outlets, within budget and with smart, cost-effective rostering
Manage stock and cash, stocktakes, wastage, requisitions, daily cash-ups, and tip allocation
Lead improvement maintaining SOPs and report on business performance
Champion a guest-first culture with timely, courteous, anticipatory service
Handle complaints and tough situations confidently, and act on guest feedback
Uphold RACV standards in presentation, hygiene, and Responsible Service of Alcohol
Lead health & safety initiatives, identifying and control hazards, lead investigations, and support return-to-work
Keep your team safe ensuring they are trained, competent, and consulted on wellbeing
What you'll need to be successful
Previous food & beverage experience in a similar team leadership role within a 4–5-star hotel/resort environment, or similar environment
Flexibility & full availability to work a weekly rotating roster, including evenings, weekends & public holidays
Recognised qualification in hospitality or food & beverage, desirable
RSA Certificate
Hold or be eligible to obtain a valid Qld WWCC Blue Card




Passion for hospitality and F&B; service excellence and a knowledge of current industry trends
In depth knowledge of various food and beverage dining service styles including a la carte, wines & beverages
Experience in staff management practices including recruitment, rewarding, training, appraising, counselling and development
Understanding of labour and beverage cost control
Experience in PMS, Micros POS & MS Office applications
Exceptional verbal and written communication skills, attention to detail, organisational and time management skills
Capability in decision making, problem solving and conflict resolution skills
Excellent grooming and personal presentation
We are Offering
Permanent full-time
Competitive salary + 12% super, industry benchmarked
Great discounts on accommodation at 10 resorts, dining + more
Free roadside assistance & up to 50% discount on insurance incl vehicle & home + more
Health and wellbeing benefits – discounts on gym & golf memberships, spa, eye wear rebate, paid volunteer day, parental leave, EAP + more
Employee of the month awards & recognition programs
Collaborative workplace culture and values led organisation
Career training and development opportunities
Complimentary parking onsite
The RACV difference
Curious about where this role could take you? Explore endless opportunities a diverse business can provide and grow your career in more ways than one.
At RACV, we believe that maintaining a diverse and inclusive workplace is an important element in our continued success. We want our people to feel welcome, supported and appreciated for who they are and what they bring to our business. If you require any reasonable adjustments to the recruitment process and/or the role, please let our Talent Acquisition Team know.
#J-*****-Ljbffr

📌 Food & Beverage Duty Manager - Resort Outlets (Queensland)
🏢 RACV
📍 Queensland