About Us
At Palm Lake Care, care isn't just what we do it's who we are. As a proud, family owned organisation, we've built our reputation on values that put people first. Across our seven premium aged care communities, we provide personalised residential, respite, and palliative care in vibrant, welcoming environments where every resident feels truly valued. Our team is united by a simple promise, I will make a difference for you, right now. That belief drives us to go the extra mile because the little things often matter most. Here, respect is at the heart of every interaction with residents, families, and each other because how we treat people conveys everything about us as a company and you as an individual. Our Palm Lake Promise to you is that here, you will make a difference.
Position Details
Palm Lake Care
Mount Warren Park
is seeking a Service Manager Support to join our Service Manager in leading day-to-day operations, ensuring exceptional hospitality, safety and compliance in a welcoming and well‐managed environment for residents, families and staff. This is a fixed term role concluding June ****.
Responsibilities
Leading and managing hotel services operations, including housekeeping and hospitality, to ensure high‐quality, resident‐focused service delivery.
Assisting with recruitment, onboarding, rostering, performance management and ongoing development of hotel services staff.
Ensuring compliance with Aged Care Quality Standards, infection control requirements, and occupational health & safety legislation.
Assisting with audits, corrective action plans, quality assurance programmes, and continuous improvement initiatives.
Coordinating administrative processes related to admissions, resident tours, stock control, and daily operations.
Fostering strong communication and teamwork with staff, residents,



families, contractors, allied health professionals and management.
Assisting with monitoring and management of budgets, supplies and resources to support effective service delivery.
Promoting a safe working environment through incident management, manual handling practices, PPE use, and staff training.
Coordinating and delivering mandatory and ongoing staff training in consultation with education and clinical leaders.
Actively supporting and promoting the Palm Lake Care's philosophy, values and workplace culture.
What We're Looking For
To thrive in this role, you will bring a blend of hospitality knowledge, leadership, and a passion for service excellence.
You'll Need
Minimum 3 years supervisory or managerial experience of hospitality/hotel services operations, ideally within a regulated environment.
Minimum 1 year of experience in a senior administrative role.
Experience assisting with staff recruitment, onboarding, rostering, performance management and team development.
Excellent written & verbal communication skills, with the ability to communicate effectively with all levels of management, staff, residents and their representatives.
Refined interpersonal skills, with the ability to build rapport and strong working relationships across a range of stakeholders.
Confidence to deliver staff training and development sessions.
Current National Police Check & Driver's Licence.




Strong organisational skills and an eye for detail.
A positive attitude, initiative, and a solutions/continuous improvement‐oriented approach to operational challenges & change.
You'll stand out if you have
Previous experience in aged care or healthcare environment, with knowledge of Aged Care Quality Standards.
Certificate IV in Training and Assessment.
Business management or OH&S; qualifications.
Why Join Us?
Competitive Remuneration
Partnership with a pioneering Central Support Team dedicated to innovation and enhancement.
A dedicated admissions team to ensure optimal occupancy, leaving you free to focus on your responsibilities.
Work‐life Balance with flexible working hours.
24/7 free access to compassionate, confidential support with our Employee Assistance Program (EAP).
Celebrate milestones with tenure rewards.
Supportive team culture – be part of a vibrant and inclusive community where your contributions are valued.
Career opportunities – Palm Lake Group spans 4 entities, 27 lifestyle resort communities and 7 aged care facilities across Australia's east coast, offering limitless pathways from development and construction to resort management and aged care.
Join a Team That Cares
We believe belonging and connection are fundamental rights of ageing. If you're ready to make a meaningful impact through the joy of food and hospitality, we'd love to hear from you. As an inclusive and culturally sensitive workplace, we invite individuals from Aboriginal and Torres Strait Islander backgrounds, and all walks of life, to apply.
All applicants must provide a valid national police check and undergo a pre‐employment medical assessment. All Palm Lake Care communities are smoke‐free workplaces.
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📌 Service Manager Support (Queensland)
🏢 Palm Lake Group
📍 Queensland