Location and Salary
Permanent Full Time Contract – Marapikurrinya (South Hedland) WA ****. Salary: $94,472 + super + NFP salary packaging benefits.
Overview
As a Case Manager within the Care Finder program, you will provide intensive, personalised support to older people who need assistance accessing aged care and community supports. The role involves face‐to‐face engagement with a caseload of approximately 20 to 30 individuals, combining structured case management with practical, hands‐on support.
Key Responsibilities
Deliver person‐centred case management to older individuals with complex needs, including assessments, care planning, and ongoing reviews.
Support clients to access aged care services through My Aged Care, such as completing forms, attending assessments, and coordinating referrals.
Provide practical assistance, including accessing supports, housing applications, Centrelink, and medical services to address immediate needs.
Build strong, trust‐based relationships to understand client goals, strengthen independence, and increase confidence navigating services.
Coordinate and advocate for access to internal and external services, including health, housing, and community supports.
Maintain accurate case notes, reports, and client documentation in line with program requirements and privacy standards.
Develop and maintain community networks, participate in meetings, and promote service integration across local systems.
Requirements for Success
Relevant degree with at least one year of experience, or an associate diploma with relevant experience, or equivalent industry experience.




Experience in case management with the ability to manage a caseload of clients with complex needs.
Strong understanding of community services, aged care, and housing or homelessness supports.
Ability to build relationships quickly and work effectively with vulnerable older people, including Aboriginal and Torres Strait Islander communities.
Well‐developed communication, organisational, and time‐management skills with the ability to work autonomously.
Knowledge of trauma‐informed practice and the ability to maintain professional boundaries.
Compassionate, adaptable, and proactive approach to supporting clients to build independence and remain connected to services.
First Aid & CPR certificate.
Full driver licence with no restrictions.
Ability to pass a national police history check, qualifications, and referee checks, and obtain clearance to work with children/vulnerable people.
Benefits
Not‐for‐profit salary packaging.
Free external, confidential counselling and access to chaplaincy support.
Volunteering opportunities.
Opportunity to purchase additional annual leave.
Additional leave including Mission Australia Thank You Day & Work Anniversary Day off.
Remote benefits: Additional $1,000 each year for remote cost of living, 5 weeks annual leave, up to 5 additional days of personal/carers leave, rental assistance of up to $200 per week, and relocation allowance of $1,500.
Equal Opportunity
We actively support and encourage people of all backgrounds, including Aboriginal and Torres Strait Islander communities, to apply. For culturally protected support, please contact us at .
#J-*****-Ljbffr

📌 Case Manager (Port Hedland)
🏢 Iaawg
📍 Port Hedland