Brief Description
POSITION OVERVIEW
Under the leadership of the Operations Manager, directly leads the Store Support Lead and Customer Service Assistants. The Store Manager is responsible for total store execution including but not limited to customer service, merchandising standards, operational procedures, operational controls, people development and driving sales. As Store Manager your first priority is to contribute to the success of your store. This means that you not only deliver in your role as the Store Manager, but you also model leadership behaviours and deliver as a manager on duty. As the Manager on Duty, you deliver results during your assigned time, drive key performance indicators and brand loyalty by leading through your team. The Store Manager is the leader of the management team that sets the tone by embracing and living our values.
Duties and Responsibilities
Responsible for Operational Execution and Total Store Follow Up
Drives customer experience and sales goals
Continually recruits, hires, trains and retains assistants; identifies internal staff talent and provides opportunities for career path development
Responsible for managing the executing overall store stands to be consistent with Brand Standards
Drives overall profitability for store focusing on total store sales and expense control
Responsible for ensuring the proper execution of all cash handling policies including opening and closing procedures, daily paperwork, and bank deposits.
Ensure compliance with the Ten Tops Standard Operating Procedures (SOP)
Partners with the Operations Manager and Human Resources for employee coaching / counselling, performance documentation and staff relations matters
Reviews all corporate communications and prioritises/plans accordingly
Rostering of staff, including roster approval
Ensure weekly, monthly and annual payroll budgets are manager to plan




Ensures clean and safe environment for staff and customers including sales floor and back room, manager's office and bathrooms
Authorises register functions including post voids, returns and discounts
Ensures Market Plan and other merchandise directives are executed
Ensures the execution of company data integrity process and physical inventory management
Overseas successful receiving and stocking procedures are properly followed and maintained
Partners with the Operations Manager on any store related issues
Ensuring exceptional customer service is executed by all staff through training for high levels of customer engagement and role modelling ideal behaviours
Holds all staff accountable for their job responsibilities
Responsible for floor sets and follow up
Complies with Human Resources policies and procedures
Performs store maintenance including but not limited to taking out garbage, cleaning, maintaining stock room
Strong culture of safety at all times including the correct use of carton cutter, ladders & trolleys
This job description is not all-inclusive. Additional responsibilities will be determined by the Operations Manager, as dictated by store needs
Essential Job Functions
Frequently operate computer and printer, and occasionally operate cash register
Frequently move merchandise weighing up to 10kg and places/removes merchandise up to a height of 1.5-3m
Frequently ascend/descend ladders in order to retrieve and put away stock
Frequently position self to kneel, bend and stoop, including in stock room and on the sales floor




Must be able to identify and discern email and print instructions regarding merchandise layouts, staff schedules, and standard operating procedures
Frequently communicate and exchange information with customers on the telephone and face-to-face in the store, as well as with staff. Must be able to exchange accurate information in these situations
Frequently move across the sales floor directing staff and assisting customers, to and from the back office and stock room retrieving and putting away merchandise
Must be able to remain in a stationary, upright position for 80% of the time
Qualification And Work Skill Requirements
Minimum 3 years retail management experience preferred
Excellent verbal and written communication skills
Ability to multi-task
Creative thinking
Ability to maintain composure under pressure
Solid numeracy skills
Personal Attributes
High presentation, lead sales culture, uphold company values, a leader of change, ownership/commitment, accountability/delegation/follow up, planning and time management, goal oriented and professionals, understanding of retail best practice, enthusiasm to work within a team workplace and the enjoyment of connecting with people.
Work Health and Safety
As per the Work Health and Safety Act **** No 10 - Current version for 1 July **** to date
Workers Have a Responsibility To
Lead the development of a safe and healthy workplace
Comply with instructions given for own safety and health and that of others, in adhering to safe work procedures
Co-operate with corporate in its fulfilment of its legislative obligations
Take reasonable care to ensure their own safety and health and that of others, and to abide by their duty of care provided for in the legislation
To report any injury, hazard or illness immediately, where practical to their corporate
Not place others at risk by any act or omission
Not wilfully or recklessly interfere with safety equipment
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📌 Ten Tops Store Manager (New South Wales)
🏢 Bernardi Group
📍 New South Wales