Join Macquarie University's Accommodation Services team and play a pivotal role in delivering exceptional customer service and administrative support to our residential students. Your contributions will directly enhance the student residential experience, fostering a vibrant and supportive community
Annual Salary:
$75,000 per annum + 11.5% superannuation
Appointment Type:
Full‐time (38 hours/week), continuing
Location:
Wallumattagal Campus, North Ryde
The Role
In this role, you will deliver exceptional customer service and administrative support to enhance the accommodation experience for students residing at Macquarie University's Central Courtyard.
Key Responsibilities
Oversee all stages of the resident journey – from initial enquiries and room viewing bookings, orientation, rent collection, room inspections and contract enquiries
Respond promptly to accommodation enquiries, ensuring all matters are addressed and resolved efficiently, escalating issues when necessary.
Ensure that reception, office and communal areas are presented to the highest standard
Handle resident complaint and disputes with respect and care, escalating to the Accommodation Management Team as appropriate
Liaise with the Property team to raise and follow up on maintenance issues, ensuring timely resolution
Contribute to the development and implementation of improvements to administrative systems, processes, and procedures fostering a positive team culture.
About You
You have a service‐focused mindset with the ability to work within a team. The ideal candidate will have experience working within a customer‐facing role,



have strong communication skills and would love to work with, and support our culturally diverse residents.
About Us
Campus Life (U@MQ Ltd) is a controlled entity of Macquarie University. We bring life to campus by creating inclusive spaces, services, and programs that foster student success and wellbeing. We are deeply committed to diversity and a solid sense of community — where everyone feels they belong.
How to Apply
To be considered for this role, please click 'apply now', and you will be taken to the Careers at Macquarie webpage, where you can apply directly.
Why Work With Us
Complimentary gym access at Macquarie University Sport & Aquatic Centre
Additional paid concessional leave days
Bonus discounts and reward points at Campus Life outlets
Access to corporate health insurance discounts and flu vaccinations
Access to on‐campus food, retail, healthcare, and lifestyle amenities
Full borrowing, printing, and database access via the university library
Role‐Specific Inquiries
Paul Beagle, Operations Coordinator. Email: | Phone:
Application Closing Date
Tuesday 28th of July **** at 11:59 p.m. (AEST)
*** Applications will be reviewed as they are received,



and we reserve the right to progress or decline an application prior to the application closing date.
Pre‐Employment Checks
Macquarie University cultivates a workplace defined by safety, ethical conduct, and strong integrity. Prior to completion of an offer of employment, preferred candidates will be required to participate in a combination of pre‐employment checks relevant to the role they have applied for. Your employment is conditional upon the completion and maintenance of all role‐required pre‐employment or background checks in a manner satisfactory to the University.
A Place Where You Belong
At Macquarie, we believe diversity makes us stronger, inclusion drives our success, and belonging inspires us to do our best work. We are proud to foster a community where different backgrounds, identities, and experiences are valued, and where our people are empowered to thrive through supportive leadership, shared responsibility, and a deep commitment to genuine care and respect for our community. Find out more about our vision for a truly inclusive workplace in our Diversity, Inclusion and Belonging Framework.
Flexible Work
At Macquarie, we believe by providing flexibility in when, where and how work is done, we can support our staff to manage our personal commitments, while optimising their work performance and contributions to the University. See how we lead in flexible work to enable an outcome‐focused and inclusive workplace. To learn more about our culture and hiring process, explore our Candidate Resource Hub.
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📌 Customer Service Administrator (New South Wales)
🏢 Macquarie University
📍 New South Wales