About Audika
Audika is part of Demant, a world‐leading hearing healthcare group that offers solutions and services to help people with hearing loss. Worldwide the group employs more than 26,000 staff in more than 30 countries and distributes hearing healthcare and intelligent audio solutions to people in more than 130 countries. In Australia, Audika has over 220 clinics that provide hearing services to our valued clients. We strive to put hearing care on the health care agenda and to improve the quality of life of people living with hearing loss.
About the Role
We are looking for a passionate customer service individual who loves to help people to join Audika as a Clinic Coordinator on a permanent full‐time basis. This role is for a compassionate, process‐oriented and purpose‐driven individual whose outstanding organisational and customer service skills will help more people gain access to better hearing.
Work Pattern
Week 1:
Monday – Friday, 8:30 am – 4:30 pm – Audika Arundel
Week 2:
Tuesday – Friday, 8:30 am – 4:30 pm – Audika Arundel
Saturday, 9:00 am – 5:00 pm – Audika Helensvale
Job Responsibilities
Oversee daily clinic operations: maintain a tidy, welcoming environment, greet clients, and deliver an exceptional experience.
Manage client appointments via phone, email, and the booking system, confidently navigating multiple systems and applications.
Provide basic hearing‐device support, including cleaning, battery replacement, and Bluetooth pairing (training provided).
Contribute to community engagement, including site visits, promotional activities,



and expos.
Maintain inventory and ordering of hearing devices; process invoices and POS transactions; verify client eligibility (HSP, DVA, private health insurance).
Engage clients with empathy and warmth, responding promptly to enquiries and offering proactive support.
Work effectively in a small team; independently manage the front desk while supporting customers, clinicians, hearing technicians, and other internal stakeholders.
Benefits
Full‐time role in an established global organisation
Performance incentives
Supportive hearing care team
Professional development through a explicit career path and professional training
MyRewards program – discounts at more than 300 retailers and services across Australia
Online Wellbeing centre – platform offering activities, workouts, meditations, nutrition and financial advice
Employee Assistance Programme
Birthday and Christmas gifts
Qualifications
Previous administration and/or customer service experience in one of the following environments: retail, hearing care services, pharmacy, or allied health.
Experience working with an older demographic, preferred.
Strong interpersonal communication skills and empathy for clients to support their hearing journey.
Strong computer skills are an advantage, but not essential; we welcome applicants willing to learn.
Values
Audika is proud to have a diverse and inclusive culture that acknowledges and respects our employees. We are committed to trust, teamwork, innovation, and a can‐do attitude.
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📌 Clinic Coordinator Arundel (Queensland)
🏢 Audika Australia
📍 Queensland