Empire Hospitality Australia is seeking an experienced
Housekeeping Operations Manager
to join our team in Perth, WA ****. This is a
full-time position
that plays a crucial role in maintaining the highest standards of cleanliness, organisation and guest satisfaction across our hospitality operations. As Housekeeping Operations Manager, you will be responsible for overseeing all housekeeping functions, managing teams, and ensuring that every aspect of our facilities meets our exacting standards. This role is integral to delivering exceptional guest experiences and maintaining the operational excellence that defines Empire Hospitality Australia.
Key responsibilities
Manage, supervise and train housekeeping staff to ensure consistent delivery of high-quality cleaning and maintenance standards
A proven track record in managing BSA and LQA processes and outcomes
Maintain a close and strong working relationship with our valued clients
Ability to step in and run the department when required from time to time
Develop and implement housekeeping policies, procedures and best practice protocols across all operational areas
Monitor room and facility inspections to ensure compliance with health, safety and hygiene standards
Prepare and manage housekeeping budgets, including staffing costs, supplies and equipment procurement
Create and maintain cleaning schedules and work rosters to optimise team efficiency and guest satisfaction
Liaise with other departments to coordinate maintenance requests and resolve operational issues promptly
Conduct regular audits and quality control checks to maintain service standards and identify improvement opportunities
Address guest complaints and concerns related to cleanliness and housekeeping servicesManage inventory of cleaning supplies and equipment, ensuring cost-effective procurement and storage
Provide ongoing coaching, feedback and performance management to housekeeping team members
What we're looking for
Minimum 5 years' experience in housekeeping management within a luxury hotel environment
Proven track record of managing and motivating diverse housekeeping teams effectively
Formal management qualifications would be an advantage
Full availability and flexibility to work at varying times and days
Strong knowledge of cleaning protocols, health and safety regulations, and hygiene standards relevant to hospitality operations
Excellent organisational and time management skills with the ability to prioritise multiple tasks
Proficiency with housekeeping management systems and relevant software applications
Robust communication and interpersonal skills with the ability to work collaboratively across departments
Demonstrated ability to manage budgets and control costs whilst maintaining service quality
Problem-solving mindset with the capability to respond quickly to operational challenges
Leadership qualities and the ability to inspire and develop team members
Assist the National Operations Manager with business development opportunities
Current First Aid and CPR certification (desirable)
Experience in quality assurance and continuous improvement initiatives (preferred)
What we offer
Empire Hospitality Australia is committed to creating a supportive and rewarding workplace.
We offer competitive remuneration.
We offer comprehensive professional development opportunities.
We offer a positive team environment where your contributions are valued.
We provide access to ongoing training and career progression pathways within our growing organisation.
Our commitment to employee wellbeing includes support for work-life balance.
We encourage open dialogue about any requirements you may have.
If you require any adjustments or alternative formats of information during the recruitment process, please do not hesitate to contact us.
We are an equal opportunities employer and welcome applications from candidates of all backgrounds.
About us
Empire Hospitality Australia Pty Ltd is a leading hospitality company dedicated to delivering exceptional guest experiences through outstanding service and operational excellence. We operate premium hospitality venues across Western Australia and are committed to maintaining the highest standards of cleanliness, comfort and professionalism. Our team is passionate about hospitality, and we pride ourselves on creating welcoming environments where guests feel valued and cared for. We believe that our housekeeping teams are fundamental to our success, and we invest in our people to foster a culture of excellence, respect and continuous improvement.
#J-*****-Ljbffr